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Measuring Outcomes

Apollo Hospitals Health Care Quality

In value‐based health care, true measure of quality are the outcomes that actually matter to patients. A quality measure, quality indicator or outcome measure is medical information from patient records converted into a rate or percentage that shows how well hospitals care for their patients.

Measuring outcomes gives you information on how well a hospital provided care for most of its patients. When outcomes are measured and published, it fosters improvement and helps healthcare organizations adopt best practices. Publishing outcomes indicates a true commitment to an environment of constant improvement and transparency.

You can use the following quality information to help you compare hospitals.

Quick Check for Quality

Look for a hospital that:

  • Is accredited by the Joint Commission, the quality gold standard or a national accreditation body such as the NABH
  • Has experience with your condition
  • Has had success with your condition
  • Checks and works to improve its original quality of care
  • Tracks patient outcomes (how well the patients do)
  • Uses quality control indicators to measure and improve systems and processes
  • Has an infection control policy and stringent protocols

The Apollo Hospitals Group is committed to the highest quality standards of clinical excellence. Our priority is to ensure that all patients are cared for in a way that is safe, effective and efficient, and we strive to provide high-quality services for better clinical outcomes. We are the first corporate hospital group in India to start benchmarking and monitoring clinical performance outcomes since 2005. We were also the first to start publishing data in 2009 in our annual excellence report.

In order to efficiently measure and compare key clinical outcome processes across all the hospitals in the Group, Apollo Hospitals devised and is successfully using the ACE@25 scoring system.

ACE @ 25 is a balanced score card focusing on clinical excellence. This scoring system features a set of key parameters that measure complication rates, mortality rates and average lengths of stay after major procedures, such as CABG, TKR, THR and Endoscopy. ACE @ 25 also includes hospital acquired infection rates, satisfaction levels with pain management and medication errors. Our outcome measures have been benchmarked against published results of reputed institutions in the world. We perform Group-wide audit of data twice in a year to check the source and validity of the data.

More About ACE@25

Apollo Hospitals has taken up outcome measurement with the standard sets of ICHOM, the International Consortium for Health Outcomes Measurement, an organization that Boston Consulting Group co- founded with Professor Michael Porter of the Institute for Strategy and Competitiveness at Harvard Business School and the Karolinska Institute in Sweden.

Read More About ICHOM

We use these measures to provide evidence based quality care and a safe environment to our patients and to keep strengthening the functional efficiency of our hospitals.

Key Clinical Outcomes

UPDATED ON 22/07/2020

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