Clinical Quality and Outcomes: IT Excellence - Apollo Hospitals

Information Technology (IT) has transformed the way healthcare is being delivered today. The revolutionary impact that IT has made, has greatly improved the quality and access to healthcare. Quality improvement and clinical decision support is being powered through Healthcare IT and is not just enabling patient monitoring but also specific and targeted recommendations for improving patients’ health.

Apollo Hospitals Enterprise Ltd. Earns 2020 CHIME Digital Health Most Wired Recognition

CHENNAI, INDIA / ANN ARBOR, MI, October 6, 2020 The College of Healthcare Information Management Executives (CHIME) is pleased to announce that Apollo Hospitals Enterprise Ltd. has earned 2020 CHIME Digital Health Most Wired recognition as a certified level 8. The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively healthcare organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities.

“Digital technology has been a driver of innovation in healthcare for many years now, but never to the degree that we saw in 2020 with the pandemic,” said CHIME President and CEO Russell P. Branzell. “The Digital Health Most Wired program underscores why healthcare organizations keep pushing themselves to be digital leaders and shows what amazing feats they can achieve. This certification recognizes their exemplary performance in 2020.”

Dr. Sangita Reddy, Joint Managing Director, Apollo Hospitals Group said, “Digital technologies have the potential to radically improve healthcare delivery. Technology can add value to every moment the patient spends in the system, putting the patient on a faster course towards effective treatment. While the use of AI along with Big Data can guide physicians in reaching a diagnosis or arriving at the best treatment method, it can also be a game changer in preventive healthcare. This in turn leads to optimisation of healthcare resources with reduced cost of healthcare. The 2020 CHIME Digital Health Most Wired recognition as a certified level 8 is a recognition of our efforts to harness digital technology to enhance access to care for patients and streamline their experience with improved outcomes. Technology enabled us to ensure continuity of care through the pandemic through telemedicine and remote healthcare and we share continue to use technology to transform every point of interaction with the patient and community.”

A total of 30,135 organizations were represented in the 2020 Digital Health Most Wired program, which this year included four separate surveys: domestic, ambulatory, long-term care and international. The surveys assessed the adoption, integration and impact of technologies in healthcare organizations at all stages of development, from early development to industry leading.

Each participating organization received a customized benchmarking report, an overall score and scores for individual levels in eight segments: infrastructure; security; business/disaster recovery; administrative/supply chain; analytics/data management; interoperability/population health; patient engagement; and clinical quality/safety. Participants can use the report and scores to identify strengths

and opportunities for improvement. Participants also received certification based on their overall performance, with level 10 being the highest.

This is the third year that CHIME has conducted the survey and overseen the program. In each successive year, CHIME has expanded the survey to capture more types of organizations that serve patients across the continuum of care. CHIME also continues to promote the program internationally to provide a global overview of digital health advancements.

As in past years, CHIME will publish an industry trends report based on Digital Health Most Wired responses from U.S. participants. The 2020 National Trends Report is scheduled to be released in November during CHIME20 Digital.

Award	Award Category	About the Award	Received date
Microsoft Health Innovation Awards 2016	Reinventing Productivity and Business Processes	Microsoft acknowledges innovative health organizations and their technology solution partners that are using Microsoft technology to improve healthcare for patients and communities while meeting rigorous compliance and security standards. It’s a great opportunity to showcase how industry leaders are taking advantage of intelligent technologies to enhance care delivery, harness the power of data and research, reduce costs, and streamline clinical and business processes.	Mar-16
National launch of Preview of AI CVD Risk score as a collaboration between Apollo Hospitals and Microsoft India held at THIT 2019		September 13, 2019, Hyderabad: Apollo Hospitals Group’s International Health Dialogue, which comprises of International Patient Safety Conference; and Transforming Healthcare with IT conference, was inaugurated today by Dr. Prathap C. Reddy, Chairman, Apollo Hospitals Group. The AI-powered Cardiovascular Disease Risk Score API is an Intelligent Platform that can predict cardiovascular disease risk score in the Indian population. With over 2,00,000 people screened using the AI-driven API on Microsoft Azure across Apollo Hospitals over the last one year, the platform has been successful in allowing physicians to predict the risk score of patients 5 to 7 years in advance. With the national launch of the platform, doctors across the Apollo network of hospitals as well as doctors in other leading Indian hospitals will be able to access and leverage this AI-powered API to predict risk of CVD and drive preventive cardiac care in patients across the country. The occasion also saw the national launch of preview of AI CVD Risk Score developed in joint collaboration by Apollo Hospitals and Microsoft India. As part of Microsoft’s AI Network for Healthcare initiative, Microsoft India and Apollo Hospitals Group have set up a National Clinical Coordination Committee (NCCC) for the Cardiovascular Disease Risk Score, consisting of leading doctors from Apollo Hospitals; All India Institute of Medical Sciences, New Delhi; and King George’s Medical University, Lucknow. Dr. Prathap C Reddy, Chairman, Apollo Hospitals Group said, “It has always been our vision to bring the best of world-class healthcare for the benefits of patients in India, and over the decades we have successfully been at the forefront of ensuring healthcare that is comparable to the best globally for our patients. At the same time, it is important to build a model of global collaboration with a platform where healthcare stakeholders from all over the world can come together for healthy dialogue and discussions, share best practices and exchange ideas and experiences. The International Health Dialogue is such a platform and we look forward to more such conferences in the future to ensure that we are prepared for the changing face of disease with the rising ‘tsunami’ of non-communicable diseases or NCDs. With modern technology and AI taking center place, we need to keep abreast of the latest developments and ways to harness it for delivering the best of healthcare services to the patients. At the same time, we must not lose sight of the patient safety, which is an important factor affecting healthcare outcomes. I am thankful for the Government of Telangana for their support in this important mission.” Ms. Preetha Reddy, Vice Chairperson, Apollo Hospitals Group, said “Our team and collaborators have been working endlessly in the last couple of months on bringing this massive event to fruition and we are proud to host it for not just our national delegates but those from abroad as well. The International Patient Safety Conference will serve as a platform where all stakeholders can share experiences, exchange ideas, and discuss best practices for improving patient safety, which comprises a vital aspect of healthcare delivery. We look forward to an outcome where the suggestions generated are integrated into a national policy to improve patient safety across the healthcare system.” Adding insights on THIT, Dr. Sangita Reddy, Joint Managing Director, Apollo Hospitals Group, said, “The conference will showcase AI in Healthcare, Machine Learning in Medical Imaging, Enterprise Digital Health Solutions, Digital Health in Health Delivery Organizations Standards and Policies for Digital Health in India from national and international healthcare technological luminaries. The conference is a platform where healthcare and information technology entrepreneurs, professionals, and students will get insights into how medical technology and innovation is disrupting the healthcare industry, and the need to keep pace with this transformation. We hope that the conference will lead to an understanding of the need to invest in and adopt new technologies for cost-effective health outcomes that are beneficial to all stakeholders in the Indian healthcare industry”	Sep-19
HIMSS -Elsevier	Outstanding ICT Innovation Award	To recognize the most innovative, creative and “out-of-the-box” ICT solutions used to improve patient care and safety. Innovation can be in the form of leveraging on existing technology to come up with new and creative usage of ICT to significantly enhance patient care and outcome OR developing a ground-breaking technology that leads the way in ICT adoption. Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, deliver better care, and sometimes make groundbreaking discoveries that advance the boundaries of knowledge and human progress. Elsevier provides web-based, digital solutions — among them ScienceDirect, Scopus, Elsevier Research Intelligence and ClinicalKey — and publishes more than 2,500 journals, including The Lancet and Cell, and more than 35,000 book titles, including a number of iconic reference works. Elsevier is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.	Jun-16
Himss – Elsevier	By HIMSS-ELSEVIER DIGITAL HEALTHCARE AWARD	Have made significant executive Commitments investments to reach this stage Appear to have a siginificant advantage over competitors for patient safety,clinician support,clinician recruitment,and competitive marketing for both consumers and nurse recruitment Have almost fully automated/paperless medical records when they have implemented their IT applications across most of the inpatient care settings Are either starting to evaluate their data for care delivery process improvements or have already documented significant improvements in this area Have made investments that are within reach of most hospitals and recognize the strategic value of improving patient care with th EMR Have begun to create strategic alignments with their medical staff to effectively utilize information technology to improve the patient safety environment Are well positioned to provide data to key stakeholders,such as payers,the government physcians,consumers and employers, to support electronic health record environments and health information exchanges	2014 Himss International
Himss – Elsevier	Outstanding ICT Innovation Award	To recognize the most innovative, creative and “out-of-the-box” ICT solutions used to improve patient care and safety. Innovation can be in the form of leveraging on existing technology to come up with new and creative usage of ICT to significantly enhance patient care and outcome OR developing a ground-breaking technology that leads the way in ICT adoption. Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, deliver better care, and sometimes make groundbreaking discoveries that advance the boundaries of knowledge and human progress. Elsevier provides web-based, digital solutions — among them ScienceDirect, Scopus, Elsevier Research Intelligence and ClinicalKey — and publishes more than 2,500 journals, including The Lancet and Cell, and more than 35,000 book titles, including a number of iconic reference works. Elsevier is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries	Jun-16

IT enables the organization to better support its objectives and to leverage the benefits of technology systems across the enterprise. The Department of IT at Apollo Hospitals is responsible for delivering IT solutions and provides support to all entities throughout the Apollo Hospitals Group using a variety of innovations including:

DIGITAL MEDMANTRA: A comprehensive next-generation Hospital Information System (HIS) aimed at making a healthcare facility a paperless hospital. Highlights of Digital MedMantra is to offer Information Transformation and Clinical Insight. Some of the features include:

Enabling Patient Centric Healthcare
Administration
Patient Care
Clinical Care
Ancillary Services
Ease of access to patient records
Comprehensive Integrated EMR

ASKAPOLLO ONLINE: ONLINE APPOINTMENT SYSTEM

https://www.askapollo.com/

Ask Apollo is a patient-centric service, which combines the expertise of world-renowned Apollo doctors, with the convenience of consulting them at any time, from anywhere. It connects billions of patients to Asia’s most advanced healthcare network via video, voice call and email. It allows users to talk to the doctors face-to-face, through video conferencing or connect with them via voice or email, no matter where you are in the world. What’s more, you can even choose other secondary services like, Book physical appointment with doctor, order medicines, book blood tests, book Health checks, access health records and request Homecare services through the Ask Apollo App and all at the click of a button.

Unique features include

Patient friendly online scheduling
24/7 online appointment scheduling
Email and text reminders to reduce no-shows and keep patients in the loop
Enhances hospital staff workflow efficiency
Books health appointments in minutes
Online Payment facility available

APOLLO PRISM: A PATIENT HEALTH PORTAL TO ACCESS YOUR HEALTH RECORDS

https://www.apolloprism.com/

Receive & Organize your Health Information: The AskApollo Personal Health Record automatically downloads your test results from Apollo Hospitals. You can also use it to maintain a record of your medical conditions.

Track & Monitor Your Health: AskApollo Personal Health Record makes it easy to join and stay on a wellness program – lose weight or manage a chronic condition easily.

Eliminates need for physical records

Safe & Secure: AskApollo Personal Health Record stores all your data in a secure environment and gives you complete control over who accesses your information.

Key Features include:

Patient Engagement Platform (PEP) on secure public cloud
Reviewing medical records online in a safe and secure setting
Access your medical information by 24/7
Continuous Care Delivery
Risk Assessments for Diabetes, Cardiac Health, etc.
Patient controlled Personal Health Record
Used by over 3.3 million patients

ELECTRONIC INTENSIVE CARE UNIT (EICU): REDEFINING CRITICAL CARE

Round-the-clock availability of trained critical care physicians to monitor patients.
Reduced patient mortality in the connected ICUs
Decreased average length of stay for ICU patients
Increased overall quality of care in the connected hospital.

PICTURE ARCHIVING AND COMMUNICATION (PACS) SYSTEM: Via the Apollo Clinical Imaging Cloud, manages all clinical images across all specialities.

Helps to gain efficiency, cost savings and scalability
Helps report efficiently and improve diagnostic confidence.
Leverages productivity of a single system
Supports better, faster patient care
Enables efficient and effective remote reading
Ensures Secure & Safe Mobile Data Access
Improves Patient Care

LABS & BARCODES: A BARCODE LABELING: 100% Safe and Efficient Handling of Lab Samples.

Ensures Patient ID verification
Decreases Turnaround Time
Ensures patient privacy compliance
Enables Paperless workflow
Enables Near Zero Manual intervention
Delivered entirely through Apollo MedMantra

Big Data Analytics

Patient and Revenue Analysis
Patient Flow Analysis (OP)
OT Utilization
Infection Control-Anti Bio gram
Health Check Clinical Analysis
Service Utilization Analysis
Inventory (Ageing) Analysis

APOLLO TELE-HEALTH SERVICES (ATHS)

Tele-health or tele-medicine, or virtual healthcare enables patients and physicians to touch base remotely using technology like video conferencing or mobile apps. Most of the patients are also now comfortable using wearable technology to monitor any changes in their health and sharing that data with their doctors. Leveraging on the latest technological innovations in healthcare, Apollo Hospitals launched Apollo Tele-Health Services to enable patients from remote and rural areas access our world-class health. Ease of use, convenience, and travel times are main reasons why people choose virtual health care.

Apollo Tele-Health Services