The Apollo Standards of Clinical Care (TASCC)
Some of the key initiatives are:
Apollo Clinical Excellence 1 is a clinical balanced scorecard focusing on clinical excellence. It incorporates 25 clinical quality parameters involving complication rates, mortality rates, one-year survival rates and average length of stay after major procedures like liver and renal transplant, CABG, TKR, THR, TURP, PTCA, endoscopy, large bowel resection and MRM covering all major specialties. Read more about ACE 1]
2. Apollo Quality Program (AQP)has implemented patient safety processes across Apollo hospitals and broadly covers four areas, i.e. safety during clinical handovers, surgical safety, medication safety and the six International Patient Safety Goals of JCI. The results of the AQP were published in the June 2012 issue of the official journal of the International Hospitals Federation.
Apollo Incident Reporting System (AIRS)tracks all incidents that pose a safety risk to patient’s families, visitors and staff, including sentinel events.
All deaths at Apollo are systematically peer reviewed using the Apollo Mortality Review (AMR)process to identify any preventable deaths.
Apollo Critical Policies, Plans and Procedures (ACPPP)are a group of standardized clinical and non-clinical processes that help Apollo provide desired clinical care to patients under all circumstances.
The Apollo Safe Surgery Checklist, adapted from WHO and the Apollo ICU Checklist have been implemented across the Apollo Hospitals network and are closely monitored using defined indicators. Quality Workshops and Shared Practices are some other initiatives to continuously improve standards of care delivery in the Apollo Hospitals group. Apollo Hospitals Group has continuously shown improvements on each of these initiatives since their implementation.
Apollo Hospitals hosts the annual International Patient Safety Conference (IPSC) in association with ISQUA, JCI and NABH. This is the largest annual event in India for healthcare quality and patient safety. The platform brings together eminent patient safety experts from across the world. The last IPSC held at Hyderabad in September 2019 witnessed the presence of over 2500 delegates from India and 30 different countries.
UPDATED ON 15/11/2023