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Centres Of Excellence — Cutting Edge Speciality Clinical Care

Key Medical Procedures

Apollo Hospitals has consistently led game-changing developments in healthcare by bringing to the people, the latest innovations in key medical specialities and superspecialities on par with the West. We highlight in this section some of the latest procedures, services and therapies that Apollo hospitals provides, in keeping with the tradition of providing outstanding healthcare of international standards.

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Service Excellence

Service Excellence at Apollo Hospitals is must do imperative. Apollo Hospitals benchmarks with the best among the world’s service organizations to create a culture of Patient Engagement with a service vision of “Offering Care beyond Compare”. Our biggest asset is our engaged workforce that takes pride in their work and ensures that every transaction is converted into memorable experience for our Patients.

Six Pillars that drive Service Culture in Apollo Hospitals

Voice of Customer Process
Centralized Post Discharge Calling
Tender Loving Care
Dial 30
Service Standards
Human Sigma

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Clinical Quality And Outcomes

Quality could mean different things to different people. But, for us at Apollo Hospitals, what is most paramount is the quality of clinical care given to each patient who is treated by us.

High-quality, evidence-based care (care that is proven) leads to saving more lives and less time in the hospital. Quality care also means safer care for patients. This involves constantly and proactively looking at processes to improve safety and, in turn, quality.

Why is this important to know?

Quality is measured in many ways. There are Process Indicators (those that measure parameters such as timeliness and baseline practices) and Outcome Indicators (such as mortality rates, infection rates and complication rates).

When choosing a hospital, a consumer can look at these indicators and compare them among hospitals. They can also look at a hospital’s national and international accreditations (seals of approval for quality care).

We, at Apollo Hospitals, pursue clinical quality through many initiatives:

UPDATED ON 14/05/2024

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