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All the information displayed, transmitted or carried by Apollo Hospitals and its related websites including, but not limited to, directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, service marks and the like, collectively the “Content”, are protected by the copyright and other intellectual property laws and be informed that the content of the same is not intended to be a substitute for professional medical advice and not for solicitation of business. The Content is owned by Apollo Hospitals, its affiliates or third party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the Apollo Hospitals website and not to alter the content in any way. Permitted Use you may take a single copy of the Content displayed on the Apollo Hospitals for personal, non-commercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission. The information provided in this site for the sole purpose of disseminating health information for public benefit.

General Disclaimer and Limitation of Liability

The Apollo Hospitals website contains facts, views, opinions, statements and recommendations of users of the Apollo Hospitals website, advertisers, third party information providers and organizations.

The Apollo Hospitals website does not represent or endorse the accuracy, completeness or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the website. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk.

Apollo Hospitals makes no warranty or representation whatsoever regarding the website or any content, advertising services or products provided through or in connection with the website.

Apollo Hospitals expressly disclaims any and all warranties, express or implied, including, without limitation without limiting the foregoing, Apollo hospitals shall not be liable to you or your business for any incidental, consequential, special, or punitive damages or lost or imputed profits or royalties arising out of this agreement or any goods or services provided, whether for breach of warranty or any obligation arising there from or otherwise, whether liability is asserted in contract or tort (including negligence and strict product liability) and irrespective of whether you have been advised of the possibility of any such loss or damage. Each party hereby waives any claims that these exclusions deprive such party of an adequate remedy.

You acknowledge that third party product and service providers advertise their products and services on the Apollo hospitals website. Apollo Hospitals forms partnerships or alliances with some of these vendors from time to time in order to facilitate the provision of these products and services to you. However, you acknowledge and agree that at no time is Apollo Hospitals making any representation or warranty regarding any third party’s products or services, nor will Apollo hospitals be liable to you or any third party for any claims arising from or in connection with such third party products and services. You hereby disclaim and waive any rights and claims you may have against Apollo Hospitals with respect to third party products and services, to the maximum extent permitted by law. Further you agree that to use the Site and contents thereof only for lawful purposes.

Feedback & Opinions

Any feed back / opinion(s) expressed in response to e-mail queries shall not be treated as medical advice until and unless the physical examination of the patient is carried out no treatment shall be initiated. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Whilst every effort is made to address all queries and to accommodate valuable feedback from the Users, Apollo Hospitals does not guarantee a response or action to every mail.

Privacy Policy

Apollo Hospitals are required by law to maintain the privacy of your medical information, to provide you with this written Notice of Privacy Rights and Practices, and to abide by the terms of the Notice currently in effect. This policy shall be applicable to the information collected or displayed on our website. We assure to take the privacy seriously and to keep your privacy and confidentiality of the information provided to us.

We shall not intentionally or unless required under laws share the contents of any person with any outside authorities or any third party. We do not guarantee or assure that the electronic communications received from you or contents or records may not be accessible to the third parties.

Current Disclaimer for Second Opinion Service at Apollo Hospitals:

Dear Patron,

Thank you for considering our Second Opinion service.

We want to ensure transparency and clarity regarding the scope and limitations of this service.
Please read the following disclaimer (“Second Opinion Terms”) carefully:

1. Purpose of Second Opinion:
The Second Opinion service provided by Apollo Hospitals aims to offer additional insights and recommendations based on the information provided by the patient. It is not intended to replace a comprehensive, in-person medical examination.

2. Medical Reports:
a.    You are solely responsible for the medical, health and personal information you provide at Apollo Hospitals. The opinion of the doctor will depend upon the information you provide to Apollo Hospitals.
b.    User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate medical advice related to condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, card holder name and other relevant details.
c.    Apollo Hospitals services are available to use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms.
d.    If the information provided by you is false/deceptive/inaccurate or misleading, Apollo Hospitals reserves the right to cancel your appointment/registered package without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal.
e.    For further information regarding how we use the data we collect from you, please refer to our Privacy Policy available at [∙].

3. Equipment and Connectivity Requirement
a.    The services available on the website shall be provided to you via Whatsapp, Phone, or as an offline review through e-mail.
b.    You understand and acknowledge that there will not be any physical examination involved and the online opinion shall be provided remotely. The opinion delivered by our team shall solely be based on the verbal communication between our team member and the patient and the test reports and other information provided/uploaded by you on the website.
c.    Apollo Hospitals or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by your consulting Doctor or unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from Apollo Hospitals.
d.    Apollo Hospitals Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases.

4. Initial Inquiry:

5. Follow-up Process:
After the initial inquiry, our team will coordinate a free video consultation with a resident doctor within the next 60 minutes. In exceptional cases, this may take up to 24 hours if the doctor is occupied.

6. CRM Recording:
Patient feedback and lead status will be recorded in our Customer Relationship Management (CRM) system. This information is crucial for continuous improvement and service enhancement.

7. Medication Queries:
Please note that medication and prescription related queries will not be addressed during the free video consultation. A visit to the hospital will be required for such inquiries.

8. Post-Shift Handling:
Inquiries submitted after 7:30 pm will be attended to the next morning. We will, however, acknowledge your submission via WhatsApp as scheduled.

9. Limitations of Second Opinion:
a.    A second opinion via communication media is of an informative nature and cannot and should not replace an on-site examination by a doctor.
b.    The patient is aware that important information that is usually collected during an on-site examination where the doctor uses all five body senses, may not be available, which limits the diagnosis of a condition, illness or injury.
c.    If a doctor gives a second opinion, this must subsequently be discussed with your treating doctor, who is responsible for the immediate implementation of the treatment.
d.    Apollo Hospital expressly points out that a right to a second opinion only arises after the doctor has determined, after reviewing the documents provided, that remote opinion is possible and therefore creates the second opinion report.
e.    In some cases, the doctor may not be able to make a meaningful assessment without a personal consultation on-site with the patient; in this case your second opinion request will be refused. The advance payment already made will be refunded to you.

10. Indemnity
a.    Notwithstanding the general indemnity provided to Apollo Hospitals in the Terms and Conditions, You agree and undertake to indemnify and keep indemnified Apollo Hospitals, the concerned doctor/physician and any affiliate for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Apollo Hospitals may suffer on account of a misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i) your failure to provide correct and / or complete clinical information / history about the patient in timely and appropriate manner; or (ii) suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iii) misinterpretation of the advice / prescription / diagnosis by you; or (iv) (a)failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account and deceive Apollo Hospitals in any manner whatsoever.

By proceeding with our Second Opinion service, you acknowledge and accept the terms outlined in this disclaimer.

For any queries or concerns, please feel free to contact us.

Thank you for choosing Apollo Hospitals for your healthcare needs.

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