Inqubomgomo Yemfihlo - Apollo Hospitals Bilaspur

I-Apollo Hospitals Enterprise Ltd. (AHEL) izinikele ekuhlonipheni imfihlo yawo wonke umuntu owabelana ngolwazi noma idatha ne-AHEL. Ukuvikela kwakho ubumfihlo kubalulekile kithi futhi silwela ukuqikelela nokuvikela imininingwane, esiyithola kuwe, Msebenzisi. Mayelana nalokhu, sibambelela emithethweni ebusayo eyahlukene njenge

Umthetho Wezobuchwepheshe Bolwazi, 2000 – Isigaba 43A.
Imithetho Yobuchwepheshe Bolwazi (Izinqubo Nezinqubo Zokuvikela Eziphusile kanye Nolwazi Lomuntu Siqu Olubucayi), 2011.

Le Nqubomgomo Yobumfihlo (“Inqubomgomo Yobumfihlo”) isebenza ekuqoqweni, ekugcinweni, ekucubungulweni, ekudalulweni nasekudluliseleni kolwazi lwakho lomuntu siqu (okuchazwe ngezansi) ngokwemithetho eshiwo ngenhla, ikakhulukazi uma usebenzisa iwebhusayithi ye- https://www.apollohospitals.com (“Iwebhusayithi”) esetshenziswa yi-AHEL nganoma yiluphi ulwazi noma amasevisi (“Amasevisi”).

Amagama athi 'Wena' noma 'Wakho' abhekisele kuwe njengoMsebenzisi (obhalisiwe noma ongabhalisiwe) Wewebhusayithi kanye/noma Amasevisi kanye nemibandela ethi 'Thina', 'Thina' kanye 'Neyethu' abhekisela ku-AHEL.

1.UKUFINYELELA

Siqoqa Ulwazi Lwakho Lomuntu Siqu ngokuqondile kuwe, kubantu besithathu futhi ngokuzenzakalelayo ngeWebhusayithi Yethu. Lolu lwazi lomuntu siqu, ngokwesibonelo, luzohlobana nohlobo lwedivayisi oyisebenzisayo, isikhathi ongene ngaso ngemvume Kuwebhusayithi Yethu, Ikheli Lakho Le-IP kanye nolunye Ulwazi Lomuntu Siqu njengoba lubalwe kuSigatshana sesi-5 ngezansi.

Ungafinyelela Ulwazi Lomuntu Siqu owabelane ngalo nawe, ngendlela enikezwe ngezansi. Ungakwazi futhi ukukhetha ukwabelana ngolwazi lomuntu siqu olwengeziwe nathi futhi ungakwazi ukushintsha idatha yakho siqu, ngokusibhalela ku-id yethu ye-imeyili eshiwo ngezansi.

Sihlala sikhumbula ukuthi Ulwazi Lomuntu Siqu olwabiwe Nguwe luyafinyeleleka Kuwe. Ungasibhalela ku-id ye-imeyili eshiwo kusigaba somthetho 15.

2.IVUME

Ngokukhetha inketho yokungena kuWebhusayithi nangemva kwalokho, ngokusinikeza imininingwane yakho yomuntu siqu noma izinsiza ezitholakalayo ze-AHEL noma ngokusebenzisa izinsiza ezihlinzekwe yiWebhusayithi, kuvunyelwana Nguwe ukuthi, ukuvumile ngokukhululekile ukuqoqwa. , ukugcinwa, ukucutshungulwa, ukudalulwa kanye nokudluliselwa kolwazi Lwakho lomuntu siqu ngokuhambisana nezinhlinzeko zale Nqubomgomo Yobumfihlo kanye nanoma yiziphi izichibiyelo zayo.

Uyavuma ukuthi Unikeze Ulwazi Lwakho Lomuntu Siqu ngenkululeko yakho yokuzikhethela nangemva kokuqonda ukuthi luzosetshenziswa kanjani. Futhi uyavuma ukuthi ukuqoqwa, ukugcinwa, ukucutshungulwa, ukudalulwa nokudluliselwa kwanoma yiluphi ulwazi lomuntu siqu kanye nobumfihlo ngeke kubangele noma yikuphi ukulahlekelwa okungalungile Kuwe, uma kwenziwa ngokuvumelana nezinhlinzeko zale Nqubomgomo Yobumfihlo. Kodwa-ke, ngeke sibe nesibopho sanoma yikuphi ukulahlekelwa okungenzeka kuwe ngenxa yokuhlinzekwa Kolwazi Lomuntu Siqu olungalungile Nguwe.

Sizokwabelana ngolwazi lomuntu siqu ngaphandle kwe-AHEL kuphela uma sinemvume yakho. Sizocela imvume yakho ecacile yokwabelana nganoma yiluphi ulwazi lomuntu siqu olubucayi.

3.LAWULA IMINININGWANE YAKHO YOMUNTU

Unelungelo lokuhoxisa imvume yakho nganoma yisiphi isikhathi, inqobo nje uma ukuhoxiswa kwemvume sitshelwa ngokubhaliwe nge-imeyili kokuthi grievance@apollohospital.com ecela okufanayo. Uma Ufisa ukulungisa Ulwazi Lomuntu Siqu okungenzeka ukuthi siluqoqile ukuze sikunikeze izinsizakalo nezihlinzeko eziqondene nawe, ngokweSigatshana somthetho 12 sale Nqubomgomo, ungabhalela Isikhulu Sezikhalazo, njengoba kushiwo ngaphansi kweSigatshana 15.1 sale Nqubomgomo, uveze isizathu salokho. ukulungiswa okunjalo Kolwazi Lomuntu Siqu.

Uma Uhoxisa Imvume Yakho Yokwabelana Ngemininingwane Yakho Siqu eqoqwe Thina, Sizoba nenketho yokungafezi izinhloso ulwazi olufunwe ngalo futhi Singase sikuvimbele ekusebenziseni Izinkonzo zethu noma Iwebhusayithi.

4. IZINGUQUKO ENQUBOMGOMO YOMFIHLO

Sinelungelo lokushintsha le Nqubomgomo Yobumfihlo ngezikhathi ezithile. Ngeke sinciphise amalungelo akho ngaphansi kwale Nqubomgomo Yobumfihlo ngaphandle kwemvume yakho ecacile. Sihlala sibonisa idethi lapho izinguquko zokugcina zashicilelwa khona futhi sizonikeza ukufinyelela kuyo izinguqulo ezigciniwe ukubuyekezwa kwakho. Uma izinguquko zibalulekile, sizohlinzeka ngesaziso esigqame kakhudlwana (okuhlanganisa, kwamanye amasevisi, isaziso se-imeyili sezinguquko zeNqubomgomo Yobumfihlo).

5.ULWAZI LOMUNTU LUQOQIWE

Izinhlobo zolwazi esiziqoqayo ngawe zibandakanya kodwa azikhawulelwe kulokhu okulandelayo:

Isiguli/Umnakekeli/Udokotela/Igama Lomsebenzi Wokunakekelwa Kwezempilo,
Usuku/ubudala,
Ubulili,
Ikheli (okuhlanganisa izwe nephinikhodi/ikhodi yeposi),
Inombolo yocingo/inombolo yeselula,
Ikheli le-imeyili,
Isimo sempilo engokomzimba, engokomzimba neyengqondo, esihlinzekwa Nguwe kanye/noma Uchwepheshe Wezokunakekelwa Kwezempilo,
Amarekhodi ezokwelapha kanye nomlando,
Ulwazi lwezezimali olusebenzayo ngesikhathi sokuthengwa komkhiqizo/isevisi kanye/noma inkokhelo ye-inthanethi,
I-ID yokungena kanye nephasiwedi,
Imininingwane yomsebenzisi njengoba ihlinzekwe ngesikhathi sokubhalisa noma ngemuva kwalokho,
Amarekhodi okusebenzelana nabamele i-AHEL,
Imininingwane yakho yokusebenzisa njengesikhathi, imvamisa, ubude besikhathi kanye nephethini yokusebenzisa, izici ezisetshenzisiwe kanye nenani lesitoreji esisetshenzisiwe,
I-Master kanye nedatha yokwenziwayo kanye neminye imininingwane egcinwe ku-akhawunti Yakho yomsebenzisi,
Noma yiluphi olunye ulwazi olwabiwe Nguwe ngokuzithandela (ukuhlanganiswa okubizwa ngokuthi “Ulwazi Lomuntu Siqu”).
Idatha ye-Biometrics
Idatha Yofuzo
Isimo se-Transgender
Isimo se-Intersex
Isizwe noma isizwe
Inkolelo yezenkolo noma yezepolitiki noma inhlangano
Isimo socansi

6.SILUQOQA KANJANI ULWAZI LOBUQU

Izindlela esiqoqa ngazo Ulwazi Lomuntu Siqu zihlanganisa kodwa azikhawulelwe kulokhu okulandelayo:

Uma Ugcwalisa ifomu lokubhalisa isiguli,
Uma Uhlinzeka ngemininingwane ku-AHEL Health Care Professional noma omele i-AHEL,
Lapho Ubhalisa Kuwebhusayithi Yethu,
Lapho Uhlinzeka Ngemininingwane Yakho Yakho Kithi ngesikhathi sokuthola izinsiza,
Uma usebenzisa izici ezikuwebhusayithi yethu,
Uma unikeza ukufinyelela kunoma iyiphi enye iwebhusayithi.
Ngokusebenzisa amakhukhi (okuchazwe ngokugcwele kuSigatshana 9 sale Nqubomgomo Yobumfihlo).

7.UKUSETSHENZISWA KOLWAZI LOBUQU

Ulwazi Lwakho Lomuntu Siqu lungasetshenziswa noma lucutshungulwe ngezinjongo ezihlukahlukene ezihlanganisa kodwa zingagcini kulokhu okulandelayo:

Ukuhlinzeka Ngezinkonzo ezisebenzayo
Ukusebenzisa nokuthuthukisa Iwebhusayithi kanye/noma Izinkonzo zethu;
Ukwenza izifundo, ucwaningo nokuhlaziya ukuze kuthuthukiswe ulwazi Lwethu, ukuhlaziya, izinsizakalo kanye nobuchwepheshe; kanye nokuqinisekisa ukuthi okuqukethwe okubonisiwe kwenziwa ngendlela oyifisayo ngokwezintshisekelo zakho nokuncamelayo;
Ukuxhumana nawe ngocingo, i-SMS, i-WhatsApp noma i-imeyili ukuze uthole ama-aphoyintimenti, izindaba zobuchwepheshe, izikhumbuzo zokukhokha, amadili nokunikezwayo nezinye izimemezelo;
Ukuthumela ama-imeyili okukhangisa avela Kithi noma yibaphi ozakwethu besiteshi nge-SMS, WhatsApp, i-imeyili;
Ukukhangisa imikhiqizo kanye nezinsizakalo ze-AHEL kanye nabantu besithathu;
Ukudlulisa imininingwane Ngawe uma sitholwa noma sihlanganiswe nenye inkampani;
Ukwabelana nozakwethu bebhizinisi ngokuhlinzekwa kwezinsizakalo ezithile ozi-odile ukuze ukwazi ukuhlinzeka ngamasevisi aphumelelayo Kuwe;
Ukuphatha noma ukwenza ngenye indlela izibopho Zethu maqondana nanoma yisiphi isivumelwano onaso nathi;
Ukwakha iphrofayili yakho kuwebhusayithi;
Ukuphendula ama-subpoena, imiyalo yenkantolo, noma inqubo yezomthetho, noma ukusungula noma ukusebenzisa amalungelo ethu omthetho noma ukuvikela izimangalo zomthetho; futhi
Ukuphenya, ukuvimbela, noma ukuthatha isinyathelo mayelana nemisebenzi engekho emthethweni, ukukhwabanisa okusolwayo, ukwephulwa kweMigomo yethu Yokusebenzisa, ukwephulwa kwesivumelwano Sethu nawe noma njengoba kudingwa umthetho ngenye indlela,
Ukuhlanganisa Ulwazi Lomuntu Siqu ukuze kwenziwe ucwaningo, ukuhlaziya izibalo kanye nezinjongo zobuhlakani bebhizinisi, kanye nokudayisa noma ukudlulisa lolo cwaningo, idatha yezibalo noma yobuhlakani ngendlela ehlanganisiwe noma engahlonzi umuntu siqu kubantu besithathu nezinkampani eziphethwe, (okubizwa ngokuthi “Injongo(izi) )))

8.UKWABELANA KANYE NOKUDLULISWA KOLWAZI LOBUQU

Uma usuvume ngokukhululekile ukwabelana nathi ngolwazi lwakho lomuntu siqu, Uyasigunyaza ukuthi sishintshisane, sidlulise, sabelane, sihlukaniselane nalo lonke noma yiluphi ulwazi Lwakho Lomuntu Siqu, siwele imingcele futhi sisuke ezweni lakini siye kwamanye amazwe emhlabeni jikelele nge-Cloud Service. Abahlinzeki kanye namanxusa / ama-ejenti ethu / abahlinzeki besevisi bezinkampani zangaphandle / ozakwethu / amabhange nezikhungo zezezimali nanoma yimuphi omunye umuntu, Ngezinjongo ezishiwo ngaphansi kwale Nqubomgomo noma njengoba kungase kudingwe umthetho osebenzayo.
Uyavuma ukuthi amanye amazwe lapho singadlulisela khona Ulwazi Lwakho Lomuntu Siqu kungenzeka angabi nayo imithetho yokuvikela idatha eqinile njengemithetho yezwe Lakho. Uyavuma ukuthi kwanele ukuthi uma i-AHEL idlulisela Ulwazi Lwakho Lomuntu Siqu kunoma iyiphi enye inhlangano ngaphakathi noma ngaphandle kwezwe ohlala kulo, i-AHEL izobeka izibopho zenkontileka kodluliswayo okuzobophezela odlulisayo ukuthi ahambisane nezinhlinzeko zale Nqubomgomo Yobumfihlo.

9.UKUSETSHENZISWA KAMAKHUKI

Singase sigcine 'amakhukhi' esikhashana noma unomphela kukhompyutha yakho. Ungasula noma ukhethe ukuvimba lawa makhukhi kukhompuyutha yakho. Ungamisa isiphequluli sekhompyutha yakho ukuthi sikwazise uma sizama ukukuthumela ikhukhi ngenketho yokwamukela noma ukwenqaba ikhukhi. Uma uvale amakhukhi, ungavinjelwa ekusebenziseni izici ezithile zeWebhusayithi. Ngesikhathi sokubonisa izikhangiso eziphathelene nezinsizakalo zayo noma ukuthuthukisa izinsiza kubasebenzisi bayo, i-AHEL ingase ivumele izinkampani zangaphandle ezigunyaziwe ukuthi zibeke noma zibone ikhukhi eliyingqayizivele esipheqululini/kudivayisi yomsebenzisi. I-AHEL ayigcini ulwazi lomuntu siqu oluhlonza amakhukhi. Ngaphezu kwalokho, i-AHEL ayisebenzisi ukulawula amasayithi aboniswa njengemiphumela yosesho noma izixhumanisi ezivela ngaphakathi Kwamasevisi ayo. Lawa amanye amasayithi angase abeke amakhukhi awo noma amanye amafayela kukhompyutha yakho, aqoqe idatha noma acele ulwazi lomuntu siqu Kuwe, okuyinto i-AHEL engenasibopho noma ibophezeleke ngakho. I-AHEL ikukhuthaza ukuthi ufunde izinqubomgomo zobumfihlo zawo wonke amasayithi angaphandle.

10.UKUPHEPHA

Ukuvikeleka Kolwazi Lwakho Lomuntu Siqu kubalulekile kithi. Senze izinqubo zokuphepha ezinengqondo nezinqubo ezihlanganisa ukufinyelela okusekelwe endimeni futhi sidinga ukwazi isisekelo, ukuvikelwa kwephasiwedi, ukubethela njll. ukuze siqinisekise ukuthi Ulwazi Lomuntu Siqu oluqoqiwe luvikelekile. Sikhawula ukufinyelela Olwazini Lwakho Lomuntu Siqu kubasebenzi Bethu kanye nezinkampani esisebenzisana nazo, ama-ejenti, abahlinzeki besevisi bezinkampani zangaphandle, ozakwethu, nama-ejensi ngesidingo sokwazi futhi ngokuhlobene Nezinjongo njengoba zishiwo ngenhla kule Nqubomgomo.
Nakuba Sizozama ukuthatha zonke izinyathelo ezifanele nezifanelekile ukuze sigcine sivikelekile noma iluphi ulwazi Esinalo Ngawe futhi sivimbele ukufinyelela okungagunyaziwe, uyavuma ukuthi i-inthanethi ayivikelekile ngo-100% nokuthi Asikwazi ukukunikeza isiqinisekiso esiphelele mayelana nokuphepha Komuntu Siqu. Ulwazi. Ngeke sibe necala nganoma iyiphi indlela maqondana nanoma yikuphi ukwephulwa kwezokuphepha noma ukulahlekelwa okungahlosiwe noma ukudalulwa kolwazi oludalwe Yithi maqondana Nolwazi Lwakho Lomuntu Siqu.

11.IZINKOMBU KANYE NEZINXHUMANO ZOKUSEBENZA,

Ngesikhathi sokusebenzelana kwakho nathi, kungenzeka ukuthi sikunikeze/sifake ireferensi kubantu besithathu noma abathembekile, kanye/noma izixhumanisi nama-hyperlink amawebhusayithi ezinkampani zangaphandle. Kungenzeka futhi ukuthi ufake izixhumanisi nama-hyperlink amawebhusayithi ezinkampani zangaphandle. Ireferensi yalabo bantu besithathu noma ukufakwa kuhlu kwamasayithi anjalo ezinkampani zangaphandle (Nguwe noma ngathi) akusho ukugunyazwa kwaleyo nkampani noma isayithi yi-AHEL. Lezo zindawo zesithathu kanye nezingosi zezinkampani zangaphandle zilawulwa yimigomo nemibandela yazo. Asenzi izethulo mayelana nokutholakala nokusebenza kwanoma yimaphi amaqembu esithathu noma amasayithi ezinkampani zangaphandle. Asinacala ngokuqukethwe, imigomo yokusebenzisa, izinqubomgomo zobumfihlo kanye nezinqubo zalawo mawebhusayithi ezinkampani zangaphandle.
Izicelo zokungalandeleli Ayikho indinganiso yokuthi isevisi eku-inthanethi kufanele iphendule kanjani kumasiginali okuthi “Ungalandeli” noma ezinye izindlela ezingakuvumela ukuthi uphume ekuqoqweni kolwazi kuwo wonke amanethiwekhi wamawebhusayithi kanye nezinsiza ze-inthanethi. Ngakho-ke, asizihloniphi izimpawu zokuthi “Ungalandeli”. Njengoba amazinga akhula, sizophinde sivakashele le nkinga futhi sibuyekeze lesi saziso uma izinqubo zethu zishintsha.

12.UKULUNGISWA/UKULUNGISWA KOLWAZI LOMUNTU

Uma Udinga ukubuyekeza noma ukulungisa Ulwazi Lwakho Lomuntu Siqu, ungase usithumelele izibuyekezo nezilungiso ku-grievance@apollohospitals.com sizothatha yonke imizamo enengqondo ukuze sifake izinguquko phakathi nesikhathi esiphusile.

13.UKUTHOBELA IMITHETHO

Awuvunyelwe ukusebenzisa izinsiza zeWebhusayithi uma noma yimiphi imigomo yale Nqubomgomo Yobumfihlo ingahambisani nemithetho esebenzayo yezwe lakini.

14. ISIKHATHI SOKUGCINA ULWAZI LOMUNTU

I-AHEL izogcina Ulwazi Lwakho Lomuntu Siqu okungenani isikhathi esiyiminyaka emithathu kusukela ngosuku lokugcina lokusetshenziswa Kwezinsizakalo noma Iwebhusayithi noma isikhathi esingadingeka ngokomthetho.

15. UMPHATHI WEZIKHALAZO

Siqoke Isikhulu Sezikhalazo ukuthi sibhekane nanoma yikuphi ukukhathazeka noma izikhalazo Ongaba nazo mayelana nokucutshungulwa Kolwazi Lwakho Lomuntu Siqu. Uma unezikhalo ezinjalo, sicela ubhalele Isikhulu Sezikhalazo zethu ku-grievance@apollohospital.com futhi Isikhulu sethu sizozama ukuxazulula izinkinga Zakho ngesikhathi.

Inqubomgomo yobumfihlo