Inqubomgomo yobumfihlo

Inqubomgomo yobumfihlo

I-Apollo Hospitals Enterprise Ltd. ("APOLLO") izibophezele ekuhlonipheni ubumfihlo bawo wonke umuntu owabelana ngolwazi ne-APOLLO. Ubumfihlo bakho bubalulekile kithi, futhi silwela ukuqikelela nokuvikela ulwazi esiluthola kuwe, Msebenzisi. Mayelana nalokhu, sithobela imithetho ebusayo esebenzayo e-India.

Le Nqubomgomo Yobumfihlo (“Inqubomgomo Yobumfihlo”) isebenza ekuqoqweni, ekugcinweni, ekucubungulweni, ekudalulweni nasekudluliseleni kolwazi lwakho lomuntu siqu (okuchazwe ngezansi) ngokwemithetho eshiwo ngenhla, ikakhulukazi uma usebenzisa iwebhusayithi ye- https://www.apollohospitals.com/ (“Iwebhusayithi”) esetshenziswa i-APOLLO nganoma yiluphi ulwazi noma amasevisi (“Amasevisi”).

Amagama athi 'Wena' noma 'Wakho' abhekisele kuwe njengoMsebenzisi (obhalisiwe noma ongabhalisiwe) Wewebhusayithi kanye/noma Amasevisi kanye nemibandela ethi 'Thina', 'Thina' kanye 'Neyethu' abhekisela ku-APOLLO.

1. Ukufinyelela

Siqoqa Ulwazi Lwakho Lomuntu Siqu ngokuqondile kuwe, kubantu besithathu futhi ngokuzenzakalelayo ngeWebhusayithi Yethu. Lolu lwazi lomuntu siqu, ngokwesibonelo, luzohlobana nohlobo lwedivayisi oyisebenzisayo, isikhathi ongene ngaso ngemvume Kuwebhusayithi Yethu, Ikheli Lakho Le-IP kanye nolunye Ulwazi Lomuntu Siqu njengoba lubhalwe kuSigatshana sesi-4 ngezansi.

Ungafinyelela Ulwazi Lomuntu Siqu owabelane ngalo nawe, ngendlela enikezwe ngezansi. Ungakwazi futhi ukukhetha ukwabelana ngolwazi lomuntu siqu olwengeziwe nathi, ngokusibhalela ku-id yethu ye-imeyili eshiwo ngezansi.

Sihlala sikhumbula ukuthi Ulwazi Lomuntu Siqu olwabiwe Nguwe luyafinyeleleka Kuwe. Ungasibhalela ku-id ye-imeyili eshiwo ngezansi kusigaba somthetho 15.1.

I-2. Imvume

• Ngokukhetha inketho yokungena kuWebhusayithi nangemva kwalokho, ngokusinikeza imininingwane Yakho yomuntu siqu noma izinsizakalo ezitholakalayo ze-APOLLO noma ngokusebenzisa izinsiza ezinikezwe Iwebhusayithi, kuvunyelwana Nguwe ukuthi, uvume ngokukhululekile ukuqoqwa, ukugcinwa, ukucutshungulwa, ukudalulwa nokudluliselwa kolwazi Lwakho Lomuntu Siqu ngokuhambisana nezinhlinzeko zale Nqubomgomo Yobumfihlo kanye nanoma yiziphi izichibiyelo zayo.
• Uyavuma ukuthi Unikeze Ulwazi Lwakho Lomuntu Siqu ngenkululeko yakho yokuzikhethela nangemva kokuqonda ukuthi luzosetshenziswa kanjani. Futhi uyavuma ukuthi ukuqoqwa, ukugcinwa, ukucubungula, ukudalulwa nokudluliselwa kwanoma yiluphi ulwazi lomuntu siqu ngeke kubangele ukulahlekelwa okungalungile Kuwe, uma kwenziwa ngokuvumelana nezinhlinzeko zale Nqubomgomo Yobumfihlo. Kodwa-ke, ngeke sibe nesibopho sanoma yikuphi ukulahlekelwa okungenzeka kuwe ngenxa yokuhlinzekwa Kolwazi Lomuntu Siqu olungalungile Nguwe.

3.Ukulawula Ulwazi Lwakho Lomuntu Siqu

• Unelungelo lokuhoxisa imvume yakho nganoma yisiphi isikhathi, inqobo nje uma ukuhoxiswa kwemvume sitshelwa ngokubhaliwe nge-imeyili kokuthi info@apollohospital.com ecela okufanayo. Uma Ufisa ukulungisa Ulwazi Lomuntu Siqu okungenzeka ukuthi siluqoqile ukuze sikunikeze izinsizakalo nezihlinzeko eziqondene nawe, ngokweSigatshana somthetho 12 sale Nqubomgomo, ungabhalela Isikhulu Sezikhalazo, njengoba kushiwo ngaphansi kweSigatshana 15.1 sale Nqubomgomo, uveze isizathu salokho. ukulungiswa okunjalo Kolwazi Lomuntu Siqu.
• Uma Uhoxisa Imvume Yakho Yokwabelana Ngemininingwane Yakho Siqu eqoqwe Thina, Sizoba nenketho yokungafezi izinhloso ulwazi olufunwe ngalo futhi Singase sikuvimbele ekusebenziseni Izinkonzo zethu noma Iwebhusayithi.

4.Izinguquko kuNqubomgomo Yobumfihlo

• Singabuyekeza le Nqubomgomo Yobumfihlo ngezikhathi ezithile noma ngaphandle kwesaziso kusengaphambili. Kukhona ithebhu ekugcineni Kwenqubomgomo Yobumfihlo ebonisa ukuthi Inqubomgomo Yobumfihlo igcine ukubuyekezwa nini.

5.Ulwazi Lomuntu Siqu Luqoqiwe

Izinhlobo zolwazi esiziqoqayo ngawe zibandakanya kodwa azikhawulelwe kulokhu okulandelayo:

• Isiguli/Isiguli Esinakekelwayo/Umnakekeli/Udokotela/Igama Lomsebenzi Wokunakekelwa Kwezempilo,
• Usuku/ubudala,
• Ubulili,
• Ikheli (okuhlanganisa izwe nephinikhodi/ikhodi yeposi),
• Inombolo yocingo/inombolo yeselula,
• Ikheli le-imeyili,
• Isimo sempilo engokomzimba, engokomzimba neyengqondo, esihlinzekwa Nguwe kanye/noma Uchwepheshe Wezokunakekelwa Kwezempilo,
• Amarekhodi ezokwelapha kanye nomlando,
• Ulwazi lwezezimali olusebenzayo ngesikhathi sokuthengwa komkhiqizo/isevisi kanye/noma inkokhelo ye-inthanethi,
• Imininingwane yomsebenzisi njengoba ihlinzekwe ngesikhathi sokubhalisa noma ngemuva kwalokho,
• Amarekhodi okusebenzelana nabamele i-APOLLO,
• Imininingwane yakho yokusebenzisa njengesikhathi, imvamisa, ubude besikhathi kanye nephethini yokusebenzisa, izici ezisetshenzisiwe kanye nenani lesitoreji esisetshenzisiwe,
• I-Master kanye nedatha yokwenziwayo kanye neminye imininingwane egcinwe ku-akhawunti Yakho yomsebenzisi,
• Ikheli Lephrothokholi Ye-inthanethi, idatha yekhukhi, uhlobo lwesiphequluli, ulimi lwesiphequluli, i-URL ebhekiselayo, amafayela afinyelelwe, amaphutha akhiqizwe, indawo yesikhathi, isistimu yokusebenza neminye imininingwane yesivakashi eqoqwe kumafayela ethu okungena,
• Noma yiluphi olunye ulwazi olwabiwe Nguwe ngokuzithandela (ukuhlanganiswa okubizwa ngokuthi "Ulwazi Lomuntu Siqu").

6.Siluqoqa kanjani ulwazi lomuntu siqu

Izindlela esiqoqa ngazo Ulwazi Lomuntu Siqu zihlanganisa kodwa azikhawulelwe kulokhu okulandelayo:

• Ngokugcwalisa ifomu lokubhalisa isiguli,
• Ngokunikeza imininingwane ku-APOLLO Health Care Professional noma omele i-APOLLO,
• Lapho Ubhalisa kuWebhusayithi Yethu kanye nabanye abahlanganisi bethu bezempilo,
• Lapho Uhlinzeka Ngemininingwane Yakho Yakho Kithi ngesikhathi sokuthola izinsiza,
• Uma usebenzisa izici ezikuwebhusayithi yethu,
• Uma unikeza ukufinyelela kunoma iyiphi enye iwebhusayithi.
• Ngokusebenzisa amakhukhi (okuchazwe ngokugcwele kuSigatshana 9 sale Nqubomgomo Yobumfihlo).

7. Ukusetshenziswa Kolwazi Lomuntu Siqu

Ulwazi Lwakho Lomuntu Siqu lungase lusetshenziselwe izinjongo ezihlukahlukene ezihlanganisa kodwa zingagcini kulokhu okulandelayo:

• Ukuhlinzeka Ngezinkonzo ezisebenzayo
• Ukusebenzisa nokuthuthukisa Iwebhusayithi kanye/noma Izinkonzo zethu.
• Ukwenza izifundo, ucwaningo nokuhlaziya ukuze kuthuthukiswe ulwazi Lwethu, ukuhlaziya, izinsizakalo kanye nobuchwepheshe; kanye nokuqinisekisa ukuthi okuqukethwe okubonisiwe kwenziwa ngendlela oyifisayo ngokwezintshisekelo zakho nokuncamelayo.
• Ukuxhumana nawe ngocingo, i-SMS, i-WhatsApp noma i-imeyili ukuze uthole ama-aphoyintimenti, izindaba zobuchwepheshe, izikhumbuzi zokukhokha, amadili nokunikezwayo nezinye izimemezelo.
• Ukuthumela ama-imeyili okukhangisa avela Kithi noma yibaphi ozakwethu besiteshi nge-SMS, i-WhatsApp noma i-imeyili.
• Ukukhangisa imikhiqizo kanye nezinsizakalo ze-APOLLO kanye nabantu besithathu;
• Ukudlulisa imininingwane Ngawe uma sitholwa noma sihlanganiswe nenye inkampani.
• Ukwabelana nozakwethu bebhizinisi ngokuhlinzekwa kwezinsizakalo ezithile ozi-odile ukuze ukwazi ukuhlinzeka ngamasevisi aphumelelayo Kuwe;
• Ukuphatha noma ukwenza ngenye indlela izibopho Zethu maqondana nanoma yisiphi isivumelwano onaso nathi;
• Ukwakha iphrofayili yakho kuwebhusayithi;
• Ukuphendula ama-subpoena, imiyalo yenkantolo, noma inqubo yezomthetho, noma ukusungula noma ukusebenzisa amalungelo ethu omthetho noma ukuvikela izimangalo zomthetho; futhi
• Ukuphenya, ukuvimbela, noma ukuthatha isinyathelo mayelana nemisebenzi engekho emthethweni, ukukhwabanisa okusolwayo, ukwephulwa kweMigomo yethu Yokusebenzisa, ukwephulwa kwesivumelwano Sethu nawe noma njengoba kudingwa umthetho ngenye indlela,
• Ukuhlanganisa Ulwazi Lomuntu Siqu ukuze kwenziwe ucwaningo, ukuhlaziya izibalo kanye nezinjongo zobuhlakani bebhizinisi, kanye nokudayisa noma ukudlulisa lolo cwaningo, idatha yezibalo noma yobuhlakani ngendlela ehlanganisiwe noma engahlonzi umuntu siqu kubantu besithathu nezinkampani eziphethwe, (okubizwa ngokuthi “Injongo(izi) )))

8.Ukwabelana Nokudlulisa Ulwazi Lomuntu Siqu

• Uma usuvume ngokukhululekile ukwabelana nathi ngolwazi lwakho lomuntu siqu, Uyasigunyaza ukuthi sishintshisane, sidlulise, sabelane, sihlukaniselane nalo lonke noma yiluphi ulwazi Lwakho Lomuntu Siqu, siwele imingcele futhi sisuke ezweni lakini siye kwamanye amazwe emhlabeni jikelele nge-Cloud Service. Abahlinzeki kanye namanxusa / ama-ejenti ethu / abahlinzeki besevisi bezinkampani zangaphandle / ozakwethu / amabhange nezikhungo zezezimali nanoma yimuphi omunye umuntu, Ngezinjongo ezishiwo ngaphansi kwale Nqubomgomo noma njengoba kungase kudingwe umthetho osebenzayo.
• Uyavuma ukuthi amanye amazwe lapho singadlulisela khona Ulwazi Lwakho Lomuntu Siqu kungenzeka angabi nayo imithetho yokuvikela idatha eqinile njengemithetho yezwe Lakho. Uyavuma ukuthi kwanele ukuthi lapho i-APOLLO idlulisela Ulwazi Lwakho Lomuntu Siqu kunoma iyiphi enye inhlangano ngaphakathi noma ngaphandle kwezwe ohlala kulo, i-APOLLO izobeka izibopho zenkontileka kodluliswayo okuzobophezela odlulisayo ukuthi ahambisane nezinhlinzeko zale Nqubomgomo Yobumfihlo.

9. Ukusetshenziswa Kwamakhukhi

• Singase sigcine 'amakhukhi' esikhashana noma unomphela kukhompyutha yakho. Ungasula noma ukhethe ukuvimba lawa makhukhi kukhompuyutha yakho. Ungamisa isiphequluli sekhompyutha yakho ukuthi sikwazise uma sizama ukukuthumela ikhukhi ngenketho yokwamukela noma ukwenqaba ikhukhi. Uma uvale amakhukhi, ungavinjelwa ekusebenziseni izici ezithile zeWebhusayithi. Phakathi nokunikeza izikhangiso noma ukuthuthukisa izinsiza kubasebenzisi bayo, i-APOLLO ingase ivumele izinkampani zangaphandle ezigunyaziwe ukuthi zibeke noma zibone ikhukhi eliyingqayizivele esipheqululini/kudivayisi yomsebenzisi. I-APOLLO ayigcini ulwazi lomuntu siqu oluhlonzayo kumakhukhi. Ngaphezu kwalokho, i-APOLLO ayisebenzisi ukulawula amasayithi aboniswa njengemiphumela yosesho noma izixhumanisi ezivela ngaphakathi Kwamasevisi ayo. Lawa amanye amasayithi angase abeke amakhukhi awo noma amanye amafayela kukhompyutha yakho, aqoqe idatha noma acele ulwazi lomuntu siqu Kuwe, okuyinto i-APOLLO engenasibopho noma isibopho sakho. I-APOLLO ikukhuthaza ukuthi ufunde izinqubomgomo zobumfihlo zawo wonke amasayithi angaphandle.

10.Ukuphepha

• Ukuvikeleka Kolwazi Lwakho Lomuntu Siqu kubalulekile kithi. Samukele izinqubo zokuphepha ezinengqondo nezinqubo ezihlanganisa ukufinyelela okusekelwe indima, ukuvikelwa kwephasiwedi nge-MFA (Ukuqinisekiswa Kwezinto Eziningi), ukubethela njll. ukuze siqinisekise ukuthi Ulwazi Lomuntu Siqu oluqoqiwe luvikelekile. Sikhawula ukufinyelela Olwazini Lwakho Lomuntu Siqu kubasebenzi Bethu kanye nezinkampani esisebenzisana nazo, ama-ejenti, abahlinzeki besevisi bezinkampani zangaphandle, ozakwethu, nama-ejensi ngesidingo sokwazi futhi ngokuhlobene Nezinjongo njengoba zishiwo ngenhla kule Nqubomgomo.
• Nakuba Sizozama ukuthatha zonke izinyathelo ezifanele nezifanelekile ukuze sigcine sivikelekile noma iluphi ulwazi Esinalo Ngawe futhi sinqande ukufinyelela okungagunyaziwe, uyavuma ukuthi i-inthanethi ayivikelekile ngo-100% nokuthi Asikwazi ukukunikeza isiqinisekiso esiphelele mayelana nokuphepha Kolwazi Lwakho Lomuntu Siqu. Ngeke sibe necala nganoma iyiphi indlela maqondana nanoma yikuphi ukwephulwa kwezokuphepha noma ukulahlekelwa okungahlosiwe noma ukudalulwa kolwazi oludalwe Yithi maqondana Nolwazi Lwakho Lomuntu Siqu.

11.Izikhombo Nezixhumanisi Zomuntu wesithathu

• Ngesikhathi sokusebenzelana kwakho nathi, kungenzeka ukuthi sikunikeze/sifake phakathi ireferensi yezinkampani zangaphandle, kanye/noma izixhumanisi kanye nezixhumanisi zamawebhusayithi ezinkampani zangaphandle. Kungenzeka futhi ukuthi ufake izixhumanisi nama-hyperlink amawebhusayithi ezinkampani zangaphandle. Ireferensi yalezo zinkampani zangaphandle noma ukufakwa kuhlu kwamasayithi anjalo ezinkampani zangaphandle (Nguwe noma ngathi) akusho ukugunyazwa kwaleyo nhlangano noma isayithi yi-APOLLO. Lezo zindawo zesithathu kanye nezingosi zezinkampani zangaphandle zilawulwa yimigomo nemibandela yazo. Asenzi izethulo mayelana nokutholakala nokusebenza kwanoma yimaphi amaqembu esithathu noma amasayithi ezinkampani zangaphandle. Asinacala ngokuqukethwe, imigomo yokusebenzisa, izinqubomgomo zobumfihlo kanye nezinqubo zalawo mawebhusayithi ezinkampani zangaphandle.
• Ungalandeli izicelo
  Ayikho indinganiso yokuthi isevisi eku-inthanethi kufanele iphendule kanjani kumasiginali okuthi “Ungalandeli” noma ezinye izindlela ezingakuvumela ukuthi uphume ekuqoqweni kolwazi kuwo wonke amanethiwekhi amawebhusayithi kanye nezinsiza ze-inthanethi. Ngakho-ke, asizihloniphi izimpawu zokuthi “Ungalandeli”. Njengoba amazinga akhula, sizophinde sivakashele le nkinga futhi sibuyekeze lesi saziso uma izinqubo zethu zishintsha.

12.Ukulungiswa/Ukulungiswa kolwazi lomuntu siqu

• Uma Udinga ukubuyekeza noma ukulungisa Ulwazi Lwakho Lomuntu Siqu, ungase usithumelele izibuyekezo nezilungiso ku info@apollohospital.com futhi sizothatha yonke imizamo enengqondo ukuhlanganisa izinguquko phakathi nesikhathi esanele.

13.Ukuthobela Imithetho

• Awuvunyelwe ukusebenzisa izinsiza zeWebhusayithi uma noma yimiphi imigomo yale Nqubomgomo Yobumfihlo ingahambisani nemithetho esebenzayo yezwe lakini.

14.Isikhathi Sokugcina Ulwazi Lomuntu Siqu

• I-APOLLO izogcina Ulwazi Lwakho Lomuntu Siqu okungenani isikhathi esiyiminyaka emithathu kusukela osukwini lokugcina lokusetshenziswa Kwezinsizakalo noma Iwebhusayithi noma isikhathi esingadingeka ngokomthetho.

15.Umnikelo Wezikhalazo

• Siqoke Isikhulu Sezikhalazo ukuthi sibhekane nanoma yikuphi ukukhathazeka noma izikhalazo Ongaba nazo mayelana nokucutshungulwa Kolwazi Lwakho Lomuntu Siqu. Uma unezikhalo ezinjalo, sicela ubhalele Isikhulu Sezikhalazo zethu ku  grievance@apollohospital.com futhi isikhulu sethu sizozama ukuxazulula izinkinga Zakho ngesikhathi esifanele.