umthetho wabucala

 

I-Apollo Hospitals Enterprise Ltd. (AHEL) izibophelele ekuhlonipheni imfihlo yomntu ngamnye owabelana ngolwazi okanye idatha kunye ne-AHEL. Ukhuseleko lwakho lwabucala lubalulekile kuthi kwaye sizama ukukhathalela ngokufanelekileyo kunye nokhuseleko lolwazi, esilufumana kuwe, uMsebenzisi. Kule nkalo, sibambelela kwimithetho eyahlukeneyo elawulayo efana

• UMthetho woBuchwepheshe boLwazi, 2000 – iCandelo 43A.
• IThekhnoloji yoLwazi (IiNdlela zoKhuseleko eziQhelekileyo kunye neeNkqubo kunye neMithetho yoLwazi loBuqu) yowama-2011.

Lo Mgaqo-nkqubo waBucala (“uMgaqo-nkqubo waBucala”) usebenza ekuqokeleleni, ekugcinweni, ekusetyenzweni, ekubhengezweni nasekudluliseleni koLwazi lwakho loBuqu (oluchazwe apha ngezantsi) ngokwemithetho ekhankanywe apha ngasentla, ngakumbi xa usebenzisa iwebhusayithi ye https://www.apollohospitals.com (“Iwebhusayithi”) eqhutywa ngu-AHEL kuyo nayiphi na ingcaciso okanye iinkonzo (“IiNkonzo”).

Amagama athi 'Wena' okanye 'Yakho' abhekisa kuwe njengoMsebenzisi (obhalisiweyo okanye ongabhaliswanga) weWebhusayithi kunye/okanye iiNkonzo kunye nemigaqo ethi 'Thina', 'Thina' kunye 'Neyethu' ibhekisa kwi-AHEL.

1.UKUFIKELELA

Siqokelela iiNkcukacha zakho zoBuqu ngqo kuwe, kubantu besithathu kwaye ngokuzenzekelayo ngeWebhusayithi yethu. Olu lwazi loBuqu, umzekelo, luya kunxulumana nohlobo lwesixhobo osisebenzisayo, ixesha ongene ngalo kwiWebhusayithi yethu, idilesi yakho ye-IP kunye nezinye iiNkcukacha zoBuqu njengoko zidweliswe kwiGatya lesi-5 ngezantsi.

Ungafikelela kwiiNkcukacha zoBuqu ekwabelwana ngazo nguwe nathi, ngendlela enikwe ngezantsi. Unokukhetha ngakumbi ukwabelana ngolwazi olongezelelweyo loBuqu kunye nathi kwaye unokuguqula idatha yakho yobuqu, ngokusibhalela kwi-ID ye-imeyile ekhankanywe ngezantsi.

Sihlala sikhumbula ukuba iNgcaciso yoBuqu ekwabelwana ngayo nguwe iyafikeleleka kuwe. Ungasibhalela kwi-id ye-imeyile echazwe kwiGatya le-15.

2.MVUME

Ngokukhetha i-Opt-In kwiWebhusayithi kwaye emva koko, ngokusinika ulwazi lwakho lomntu siqu okanye iinkonzo ezifumanekayo ze-AHEL okanye ngokusebenzisa izibonelelo ezibonelelwe yiWebhusayithi, kuvunyelwene nguwe ukuba, uvumeleke ngokukhululekileyo ekuqokeleleni. , ukugcinwa, ukusetyenzwa, ukubhengezwa kunye nokudluliselwa koLwazi lwakho loBuqu ngokuhambelana namalungiselelo alo Mgaqo-nkqubo waBucala kunye nazo naziphi na izilungiso.

Uyavuma ukuba unikezele ngeNgcaciso yakho yoBuqu ngaphandle kokuzikhethela kwakho kwaye emva kokuqonda ukuba iya kusetyenziswa njani. Ukwavuma ukuba ukuqokelela, ukugcinwa, ukusetyenzwa, ukubhengezwa kunye nokudluliselwa kwayo nayiphi na iNgcaciso yoMntu kunye neemfihlo ayiyi kubangela nayiphi na ilahleko engafanelekanga kuwe, ukuba yenziwe ngokuhambelana nemimiselo yalo Mgaqo-nkqubo waBucala. Nangona kunjalo, asiyi kuba noxanduva ngayo nayiphi na ilahleko enokuthi yenzeke kuwe ngenxa yokubonelelwa koLwazi loBuqu olungalunganga nguwe.

Siza kwabelana ngolwazi lomntu ngaphandle kwe-AHEL kuphela xa sinemvume yakho. Siza kucela imvume yakho ecacileyo yokwabelana ngazo naziphi na iinkcukacha zobuqu ezibuthathaka.

3.ULAWULO LWENKCUKACHA YAKHO YOBUQU

Unelungelo lokuyirhoxisa imvume yakho nangaliphi na ixesha, ngaphandle kokuba ukurhoxiswa kwemvume kuchazwe kuthi ngembalelwano nge-imeyile. grievance@apollohospital.com ecela okufanayo. Ukuba unqwenela ukulungisa iiNkcukacha zoBuqu esinokuthi siziqokelele ukuze sikunikeze iinkonzo ezizezakho kunye nezibonelelo, ngokweGatya le-12 lalo Mgaqo-nkqubo, ungabhalela iGosa leZikhalazo, njengoko kukhankanyiwe phantsi kweGatya le-15.1 lalo Mgaqo-nkqubo, ukhankanya isizathu sokuba olo lungiso lweNkcukacha zoBuqu.

Nje ukuba urhoxise iMvume yakho yokwabelana ngeNgcaciso yoBuqu eqokelelwe sithi, siya kuba nenketho yokungazalisekisi iinjongo ezifunwayo kwaye sinokukuthintela ekusebenziseni iiNkonzo zethu okanye iWebhusayithi.

4. UTSHINTSHO KUMGAQO-NKQUBO WEMFIHLO

Sinelungelo lokutshintsha lo Mgaqo-nkqubo waBucala amaxesha ngamaxesha. Asiyi kunciphisa amalungelo akho phantsi koMgaqo-nkqubo waBucala ngaphandle kwemvume yakho ecacileyo. Sihlala sibonisa umhla apho utshintsho lokugqibela lupapashwe kwaye siya kunika ukufikelela iinguqulelo ezigciniweyo kuphononongo lwakho. Ukuba utshintsho lubalulekile, siya kubonelela ngesaziso esibaluleke ngakumbi (kubandakanya, kwiinkonzo ezithile, isaziso se-imeyile malunga notshintsho kuMgaqo-nkqubo waBucala).

5. IINKCUKACHA ZOBUQU EZIQOKELWE

Iindidi zolwazi esiziqokelelayo ngawe zibandakanya kodwa aziphelelanga koku kulandelayo:

• Isigulana/uMkhathaleli/uGqirha/uNonophelo lwezempilo igama lobuchwephesha,
• Umhla wokuzalwa / ubudala,
• Isini,
• Idilesi (kubandakanya ilizwe kunye nephini/ikhowudi yeposi),
• Inombolo yefowuni / inombolo yeselula,
• Idilesi yemeyile,
• Umzimba, impilo yengqondo kunye nemeko yempilo yengqondo, ebonelelwa nguwe kunye / okanye iNgcali yezeMpilo yakho,
• Iirekhodi zonyango kunye nembali,
• Ulwazi lwemali olusebenzayo ngexesha lokuthengwa kwemveliso / inkonzo kunye / okanye intlawulo ye-intanethi,
• I-ID yokungena kunye nephasiwedi,
• Iinkcukacha zomsebenzisi njengoko zinikezelwe ngexesha lokubhalisa okanye emva koko,
• Iirekhodi zokusebenzisana nabameli be-AHEL,
• Iinkcukacha zakho zosetyenziso njengexesha, ukuphindaphindwa, ubude kunye nepateni yokusetyenziswa, iimpawu ezisetyenzisiweyo kunye nobungakanani bogcino olusetyenzisiweyo,
• I-Master kunye nedatha yokuthengiselana kunye nenye idatha egcinwe kwiakhawunti yakho yomsebenzisi,
• Naluphi na olunye ulwazi okwabelwana ngalo ngokuzithandela Nguwe (ekubizwe ngokudibeneyo “njengeNgcaciso yoBuntu”).
• Idatha yebhayometriki
• Idatha yemfuzo
• Ubume beTransgender
• Ubume be-Intersex
• Isizwe okanye isizwe
• Inkolo okanye inkolelo yezopolitiko okanye ukuzimanya
• Ukwaziswa ngezesondo

6.SIZIQOKELELA NJANI IINKCUKACHA ZOBUQU

Iindlela esiqokelela ngazo iiNkcukacha zakho zibandakanya kodwa azikhawulelwanga koku kulandelayo:

• Xa Ugcwalisa iphetshana lobhaliso lwesigulana,
• Xa unikezela ngeenkcukacha kwi-AHEL Health Care Professional okanye ummeli we-AHEL,
• Xa ubhalisa kwiWebhusayithi yethu,
• Xa unikezela ngolwazi lwakho lobuqu kuthi ngexesha lokufumana iinkonzo,
• Xa usebenzisa iimpawu kwiWebhusayithi yethu,
• Xa unikezela ngofikelelo kuyo nayiphi na enye iwebhusayithi.
• Ngokusetyenziswa kweekuki (zichazwe ngokupheleleyo kwiGatya lesi-9 lalo Mgaqo-nkqubo waBucala).

7.UKUSETYENZISWA KOLWAZI LOBUQU

Ulwazi lwakho loBuqu lunokusetyenziswa okanye lusetyenzwe ngeenjongo ezahlukeneyo kuquka kodwa lungaphelelanga koku kulandelayo:

• Ukubonelela ngeeNkonzo ezisebenzayo
• Ukusebenza kunye nokuphucula iWebhusayithi kunye/okanye iiNkonzo zethu;
• Ukwenza izifundo, uphando kunye nohlalutyo lokuphucula ulwazi lwethu, uhlalutyo, iinkonzo kunye nobuchwepheshe; kunye nokuqinisekisa ukuba umxholo obonisiweyo ulungiselelwe umdla kunye nezinto ozikhethayo;
• Ukuqhagamshelana nawe ngefowuni, i-SMS, i-WhatsApp okanye i-imeyile yokuqeshwa, imiba yobugcisa, izikhumbuzo zentlawulo, izivumelwano kunye nezibonelelo kunye nezinye izibhengezo;
• Ukuthumela ii-imeyile zentengiso ezivela kuthi okanye nawaphi na amahlakani esiteshi sethu ngeSMS, WhatsApp, imeyile;
• Ukuthengisa iimveliso kunye neenkonzo ze-AHEL kunye namaqela esithathu;
• Ukudlulisa ulwazi ngawe ukuba sifunyenwe okanye sidityaniswe nenye inkampani;
• Ukwabelana namaqabane ethu oshishino ngokubonelela ngeenkonzo ezithile ozi-odole ukuze bakwazi ukubonelela ngeenkonzo ezisebenzayo Kuwe;
• Ukulawula okanye ukwenza ngenye indlela izibophelelo Zethu ngokunxulumene naso nasiphi na isivumelwano onaso nathi;
• Ukwakha iprofayile yakho kwiWebhusayithi;
• Ukuphendula kwiisamana, imiyalelo yenkundla, okanye inkqubo yomthetho, okanye ukuseka okanye ukusebenzisa amalungelo ethu asemthethweni okanye ukukhusela ngokuchasene namabango asemthethweni; kwaye
• Ukuphanda, ukuthintela, okanye ukuthatha inyathelo malunga nezenzo ezingekho semthethweni, ubuqhetseba oburhanelwayo, ukwaphulwa kweMiqathango yethu yokuSebenzisa, ukwaphulwa kwesivumelwano sethu nawe okanye ngokufunwa ngumthetho,
• Ukuhlanganisa iNkcukacha zoBuqu kuphando, uhlalutyo lweenkcukacha-manani kunye neenjongo zobukrelekrele beshishini, kunye nokuthengisa okanye ukudlulisela olo lwazi lophando, iinkcukacha-manani okanye iinkcukacha zobukrelekrele ngendlela edityanisiweyo okanye engachongwanga buqu kumaqela esithathu kunye namahlakani, (ekubhekiswa kuyo “njengeNjongo (ii) )))

8.UKWABELANA NOKUTSHINTSHISWA KOLWAZI LOBUQU

• Nje ukuba uvume ngokukhululekileyo ukwabelana nathi ngeNkcukacha zakho zoBuqu, Uyasigunyazisa ukuba sitshintshiselane, sitshintshe, sabelane, sibe nenxaxheba nayo yonke okanye nayiphi na iNkcukacha zakho zoBuqu, ukunqumla imida kwaye ukusuka kwilizwe lakho ukuya kuwo nawaphi na amanye amazwe kwihlabathi liphela ngeNkonzo yeLifu. Umboneleli kunye namahlakani ethu / ii-arhente / ababoneleli ngenkonzo beqela lesithathu / amaqabane / iibhanki kunye namaziko emali okanye nabaphi na abanye abantu, kwiiNjongo ezichazwe phantsi kwalo Mgaqo-nkqubo okanye njengoko kufunwa ngumthetho osebenzayo.
• Uyavuma ukuba amanye amazwe apho sinokudlulisela khona iiNkcukacha zakho zoBuqu asenokungabinayo imithetho yokhuseleko lwedatha engqongqo njengemithetho yelizwe lakho. Uyavuma ukuba kwanele ukuba xa i-AHEL idlulisela ulwazi lwakho loBuqu kulo naliphi na elinye iziko ngaphakathi okanye ngaphandle kwelizwe lakho lokuhlala, i-AHEL iya kubeka izibophelelo zekhontrakthi kumntu ogqithiselwayo oya kunyanzelisa umdluliseli ukuba abambelele kumalungiselelo alo Mgaqo-nkqubo waBucala.

9.UKUSETYENZISWA KWEEKUKI

• Sinokugcina 'icookies' zexeshana okanye ezisisigxina kwikhompyuter yakho. Ungacima okanye ukhethe ukuvala ezi kuki kwikhompyuter yakho. Ungaqwalasela ibhrawuza yekhompyuter yakho ukuba ikwazise xa sizama ukukuthumelela icookie ngenketho yokwamkela okanye ukwala icookie. Ukuba uzicimile iikuki, unokuthintelwa ekusebenziseni iimpawu ezithile zeWebhusayithi. Ngexesha lokubonisa izibhengezo zentengiso eziphathelele kwiinkonzo zayo okanye ekuphuculeni iinkonzo kubasebenzisi bayo, i-AHEL inokuvumela amaqela angaphandle agunyazisiweyo ukuba abeke okanye abone icookie eyodwa kwibhrawuza/isixhobo soMsebenzisi. I-AHEL ayigcini iinkcukacha ezichongiweyo kwiikuki. Ngapha koko, i-AHEL ayisebenzisi ulawulo kwiindawo eziboniswe njengeziphumo zophando okanye iilinki ezisuka kwiiNkonzo zayo. Ezinye iisayithi zinokubeka iikuki zazo okanye ezinye iifayile kwikhompyuter yakho, ziqokelele idatha okanye zifune ulwazi lobuqu kuwe, apho i-AHEL ayinaxanduva okanye inetyala. U-AHEL ukhuthaza ukuba ufunde imigaqo-nkqubo yabucala yazo zonke iisayithi zangaphandle.

10.UKHUSELEKO

• Ukhuseleko loLwazi lwakho loBuqu lubalulekile kuthi. Siye samkela izenzo zokhuseleko ezifanelekileyo kunye neenkqubo ezibandakanya ukufikelela okusekelwe kwindima kwaye kufuneka sazi isiseko, ukukhuselwa kwegama lokungena, ukufihla, njl. Sithintela ukufikelela kwiiNkcukacha zakho zoBuqu kubasebenzi bethu kunye nabasebenzi bethu, iiarhente, ababoneleli benkonzo beqela lesithathu, amahlakani, kunye nee-arhente ngemfuno yokwazi isiseko kunye ngokunxulumene neeNjongo njengoko zichazwe ngasentla kulo Mgaqo-nkqubo.
• Ngelixa siza kuzama ukuthatha onke amanyathelo afanelekileyo nafanelekileyo ukugcina ngokukhuselekileyo naluphi na ulwazi esinalo ngawe kwaye sithintele ukufikelela okungagunyaziswanga, uyavuma ukuba i-intanethi ayikhuselekanga nge-100% kwaye asinakukunika isiqinisekiso esipheleleyo malunga nokhuseleko loBuqu bakho. Ulwazi. Asiyi kuba nabutyala nangayiphi na indlela ngokumalunga naluphi na ukwaphulwa kokhuseleko okanye ilahleko ebingalindelekanga okanye ukubhengezwa kolwazi olubangelwe nguThina ngokumalunga neeNkcukacha zakho zoBuqu.

11. IIREFREYIMBO NEZINTO ZESITHATHU,

• Ngexesha lokusebenzisana kwakho nathi, kunokwenzeka ukuba Sibonelele/sibandakanye ireferensi kumaqela esithathu okanye iifiduciaries, kunye/okanye amakhonkco kunye neehyperlink zewebhusayithi yomntu wesithathu. Kusenokwenzeka ukuba uquke amakhonkco kunye nee-hyperlink zewebhusayithi yomntu wesithathu. Ireferensi yaloo maqela esithathu okanye ukudweliswa kweziza zangaphandle zeqela lesithathu (Nguwe okanye ngathi) akuthethi ukuba uyamkelwa ngu-AHEL. Loo maqela esithathu kunye neendawo zeqela lesithathu zilawulwa yimigaqo nemiqathango yazo. Asenzi naluphi na umelo malunga nokufumaneka kunye nokusebenza kwawo nawuphi na umntu wesithathu okanye iziza zeqela lesithathu. Asinaxanduva lomxholo, imigaqo yokusetyenziswa, imigaqo-nkqubo yabucala kunye nezenzo zewebhusayithi yomntu wesithathu.
• Izicelo zokungalandeli umkhondo Akukho mgangatho wendlela inkonzo ye-intanethi ekufuneka iphendule ngayo kwiisiginali “Musa ukuKhangela” okanye ezinye iindlela ezinokukuvumela ukuba uphume ekuqokeleleni ulwazi kuthungelwano lwewebhusayithi kunye neenkonzo ze-intanethi. Ngoko ke, asiziniki mbeko iimpawu zokuthi “Musa ukuKhangela”. Njengoko imigangatho ikhula, siya kuphinda siwujonge lo mbandela kwaye sihlaziye esi saziso ukuba izenzo zethu ziyatshintsha.

12.UKULUNGISWA/UKULUNGISWA KOLWAZI LOMNTU

• Ukuba ufuna ukuhlaziya okanye ukulungisa ulwazi lwakho lomntu siqu, ungasithumela uhlaziyo kunye nezilungiso kuthi grievance@apollohospitals.com siya kuthatha zonke iinzame ezifanelekileyo ukubandakanya utshintsho kwixesha elifanelekileyo.

13.UKUTHOBELA UMTHETHO

• Awuvumelekanga ukusebenzisa iinkonzo zeWebhusayithi ukuba nayiphi na imigaqo yale migaqo-nkqubo yoBucala ayihambelani nemithetho esebenzayo yelizwe lakho.

14. IXESHA LOKUGCINA ULWAZI LOMNTU

• I-AHEL iya kugcina ulwazi lwakho lobuqu ubuncinci kangangexesha leminyaka emithathu ukusuka kumhla wokugqibela wokusetyenziswa kweeNkonzo okanye iWebhusayithi okanye ixesha elinokufunwa ngumthetho.

15. IGOSA LEZIKHALAZO

• Sityumbe iGosa leZikhalazo ukuba lilungise naziphi na izinto ezikuxhalabisayo okanye izikhalazo onokuthi ube nazo malunga nokusetyenzwa kweeNkcukacha zakho zoBuqu. Ukuba unazo naziphi na izikhalazo, nceda ubhalele iGosa lethu lezikhalazo apha grievance@apollohospital.com kwaye iGosa lethu liya kuzama ukusombulula imiba Yakho ngexesha elifanelekileyo.