umthetho wabucala

umthetho wabucala

I-Apollo Hospitals Enterprise Ltd. ("APOLLO") izimisele ukuhlonipha ubumfihlo bakhe wonke umntu owabelana ngolwazi ne-APOLLO. Ubumfihlo bakho bubalulekile kuthi, kwaye sizama ukukhathalela ngokufanelekileyo kunye nokhuseleko lolwazi esilufumana kuwe, uMsebenzisi. Kule nkalo, sithobela imithetho elawulayo esebenzayo e-Indiya.

Lo Mgaqo-nkqubo waBucala (“uMgaqo-nkqubo waBucala”) usebenza ekuqokeleleni, ekugcinweni, ekusetyenzweni, ekubhengezweni nasekudluliseleni iNgcaciso yoBuqu (ichazwe ngezantsi) ngokwemithetho ekhankanywe ngasentla, ngakumbi xa usebenzisa iwebhusayithi ye https://www.apollohospitals.com/ (“Iwebhusayithi”) eqhutywa ngu-APOLLO kuyo nayiphi na ingcaciso okanye iinkonzo (“IiNkonzo”).

Amagama athi 'Wena' okanye 'Yakho' abhekisa kuwe njengoMsebenzisi (obhalisiweyo okanye ongabhaliswanga) weWebhusayithi kunye/okanye iiNkonzo kunye namagama athi 'Thina', 'Thina' kunye 'Neyethu' abhekisa kwi-APOLLO.

1. Ukufikelela

Siqokelela iiNkcukacha zakho zoBuqu ngqo kuwe, kumaqela esithathu kwaye ngokuzenzekelayo ngeWebhusayithi yethu. Olu lwazi loBuqu, umzekelo, luya kunxulumana nohlobo lwesixhobo osisebenzisayo, ixesha ongene ngalo kwiWebhusayithi yethu, idilesi yakho ye-IP kunye nezinye iiNkcukacha zoBuqu njengoko zidweliswe kwiGatya lesi-4 ngezantsi.

Ungafikelela kwiiNkcukacha zoBuqu ekwabelwana ngazo nguwe nathi, ngendlela enikwe ngezantsi. Unokukhetha ngakumbi ukwabelana ngolwazi olongezelelweyo loBuqu kunye nathi, ngokusibhalela kwi-id ye-imeyile ekhankanywe ngezantsi.

Sihlala sikhumbula ukuba iNgcaciso yoBuqu ekwabelwana ngayo nguwe iyafikeleleka kuwe. Ungasibhalela kwi-id ye-imeyile ekhankanywe ngezantsi kwiGatya le-15.1.

2. Imvume

• Ngokukhetha ukhetho lokungena kwiWebhusayithi kwaye emva koko, ngokusinika ulwazi lwakho lobuqu okanye iinkonzo ezifumanekayo ze-APOLLO okanye ngokusebenzisa izibonelelo ezibonelelwe yiWebhusayithi, kuvunyelwene nguwe ukuba uvumeleke ngokukhululekileyo ukuba uqokelele, ukugcinwa, ukusetyenzwa, ukubhengezwa kunye nokudluliselwa kolwazi lwakho lobuqu ngokuhambelana nezibonelelo zalo Mgaqo-nkqubo waBucala kunye nazo naziphi na izilungiso.
• Uyavuma ukuba unikezele ngeNgcaciso yakho yoBuqu ngaphandle kokuzikhethela kwakho kwaye emva kokuqonda ukuba iya kusetyenziswa njani. Uyavuma kwakhona ukuba ukuqokelela, ukugcinwa, ukucubungula, ukubhengezwa kunye nokudluliselwa kwanoma yiyiphi iNgcaciso yoMntu akuyi kubangela nayiphi na ilahleko engafanelekanga kuwe, ukuba yenziwe ngokuhambelana nemimiselo yalo Mgaqo-nkqubo waBucala. Nangona kunjalo, asiyi kuba noxanduva ngayo nayiphi na ilahleko enokuthi yenzeke kuwe ngenxa yokubonelelwa koLwazi loBuqu olungalunganga nguwe.

3.Lawula phezu kweeNkcukacha zakho zoBuqu

• Unelungelo lokuyirhoxisa imvume yakho nangaliphi na ixesha, ngaphandle kokuba ukurhoxiswa kwemvume kuchazwe kuthi ngembalelwano nge-imeyile. info@apollohospital.com ecela okufanayo. Ukuba unqwenela ukulungisa iiNkcukacha zoBuqu esinokuthi siziqokelele ukuze sikunikeze iinkonzo ezizezakho kunye nezibonelelo, ngokweGatya le-12 lalo Mgaqo-nkqubo, ungabhalela iGosa leZikhalazo, njengoko kukhankanyiwe phantsi kweGatya le-15.1 lalo Mgaqo-nkqubo, ukhankanya isizathu sokuba olo lungiso lweNkcukacha zoBuqu.
• Nje ukuba urhoxise iMvume yakho yokwabelana ngeNgcaciso yoBuqu eqokelelwe sithi, siya kuba nenketho yokungazalisekisi iinjongo ezifunwayo kwaye sinokukuthintela ekusebenziseni iiNkonzo zethu okanye iWebhusayithi.

4.Utshintsho kuMgaqo-nkqubo waBucala

• Singawuhlaziya lo Mgaqo-nkqubo waBucala amaxesha ngamaxesha okanye ngaphandle kwesaziso sangaphambili. Kukho ithebhu ekupheleni koMgaqo-nkqubo waBucala obonisa ukuba uMgaqo-nkqubo waBucala ugqitywe nini.

5.Ulwazi lomntu oluqokelelweyo

Iindidi zolwazi esiziqokelelayo ngawe zibandakanya kodwa aziphelelanga koku kulandelayo:

• Isigulana/uMkhathaleli/uMkhathaleli/uGqirha/uNonophelo lwezempilo igama lobuchwephesha,
• Umhla wokuzalwa / ubudala,
• Isini,
• Idilesi (kubandakanya ilizwe kunye nephini/ikhowudi yeposi),
• Inombolo yefowuni / inombolo yeselula,
• Idilesi yemeyile,
• Umzimba, impilo yengqondo kunye nemeko yempilo yengqondo, ebonelelwa nguwe kunye / okanye iNgcali yezeMpilo yakho,
• Iirekhodi zonyango kunye nembali,
• Ulwazi lwemali olusebenzayo ngexesha lokuthengwa kwemveliso / inkonzo kunye / okanye intlawulo ye-intanethi,
• Iinkcukacha zomsebenzisi njengoko zinikezelwe ngexesha lokubhalisa okanye emva koko,
• Iirekhodi zokusebenzisana nabameli be-APOLLO,
• Iinkcukacha zakho zosetyenziso njengexesha, ukuphindaphindwa, ubude kunye nepateni yokusetyenziswa, iimpawu ezisetyenzisiweyo kunye nobungakanani bogcino olusetyenzisiweyo,
• I-Master kunye nedatha yokuthengiselana kunye nenye idatha egcinwe kwiakhawunti yakho yomsebenzisi,
• Idilesi yeProtocol ye-Intanethi, idatha yecookies, uhlobo lwesikhangeli, ulwimi lwesikhangeli, i-URL yokubhekisa, iifayile ezifikelelweyo, iimpazamo ezenziweyo, indawo yexesha, inkqubo yokusebenza kunye nezinye iinkcukacha zabatyeleli eziqokelelwe kwiifayile zethu zelog,
• Naluphi na olunye ulwazi okwabelwana ngalo ngokuzithandela Nguwe (ekubizwe ngokudibeneyo ngokuthi "IiNkcukacha zoBuqu").

6.Siziqokelela njani iinkcukacha zoMntu

Iindlela esiqokelela ngazo iiNkcukacha zakho zibandakanya kodwa azikhawulelwanga koku kulandelayo:

• Ngokuzalisa uxwebhu lobhaliso lwesigulana,
• Ngokubonelela ngeenkcukacha kwi-APOLLO Health Care Professional okanye ummeli we-APOLLO,
• Xa ubhalisa kwiWebhusayithi yethu kunye nabanye abadibanisi bezempilo,
• Xa unikezela ngolwazi lwakho lobuqu kuthi ngexesha lokufumana iinkonzo,
• Xa usebenzisa iimpawu kwiWebhusayithi yethu,
• Xa unikezela ngofikelelo kuyo nayiphi na enye iwebhusayithi.
• Ngokusetyenziswa kweekuki (zichazwe ngokupheleleyo kwiGatya lesi-9 lalo Mgaqo-nkqubo waBucala).

7.Ukusetyenziswa koLwazi loBuqu

Ulwazi lwakho loBuqu lunokusetyenziselwa iinjongo ezahlukeneyo ezibandakanya kodwa zingaphelelanga kwezi zilandelayo:

• Ukubonelela ngeeNkonzo ezisebenzayo
• Ukusebenza kunye nokuphucula iWebhusayithi kunye/okanye iiNkonzo zethu.
• Ukwenza izifundo, uphando kunye nohlalutyo lokuphucula ulwazi lwethu, uhlalutyo, iinkonzo kunye nobuchwepheshe; kunye nokuqinisekisa ukuba umxholo obonisiweyo ulungiselelwe umdla kunye nezinto ozikhethayo.
• Ukuqhagamshelana nawe ngefowuni, i-SMS, i-WhatsApp okanye i-imeyile yokuqeshwa, imiba yobugcisa, izikhumbuzo zentlawulo, izivumelwano kunye nezibonelelo kunye nezinye izibhengezo.
• Ukuthumela ii-imeyile zentengiso ezivela kuthi okanye nawaphi na amahlakani esiteshi sethu ngeSMS, WhatsApp okanye i-imeyile.
• Ukuthengisa iimveliso kunye neenkonzo ze-APOLLO kunye namaqela esithathu;
• Ukudlulisa ulwazi ngawe ukuba sifunyenwe okanye sidityaniswe nenye inkampani.
• Ukwabelana namaqabane ethu oshishino ngokubonelela ngeenkonzo ezithile ozi-odole ukuze bakwazi ukubonelela ngeenkonzo ezisebenzayo Kuwe;
• Ukulawula okanye ukwenza ngenye indlela izibophelelo Zethu ngokunxulumene naso nasiphi na isivumelwano onaso nathi;
• Ukwakha iprofayile yakho kwiWebhusayithi;
• Ukuphendula kwiisamana, imiyalelo yenkundla, okanye inkqubo yomthetho, okanye ukuseka okanye ukusebenzisa amalungelo ethu asemthethweni okanye ukukhusela ngokuchasene namabango asemthethweni; kwaye
• Ukuphanda, ukuthintela, okanye ukuthatha inyathelo malunga nezenzo ezingekho semthethweni, ubuqhetseba oburhanelwayo, ukwaphulwa kweMiqathango yethu yokuSebenzisa, ukwaphulwa kwesivumelwano sethu nawe okanye ngokufunwa ngumthetho,
• Ukuhlanganisa iNkcukacha zoBuqu kuphando, uhlalutyo lweenkcukacha-manani kunye neenjongo zobukrelekrele beshishini, kunye nokuthengisa okanye ukudlulisela olo lwazi lophando, iinkcukacha-manani okanye iinkcukacha zobukrelekrele ngendlela edityanisiweyo okanye engachongwanga buqu kumaqela esithathu kunye namahlakani, (ekubhekiswa kuyo “njengeNjongo (ii) )))

8.Ukwabelana kunye nokuThuthukiswa koLwazi loBuqu

• Nje ukuba uvume ngokukhululekileyo ukwabelana nathi ngeNkcukacha zakho zoBuqu, Uyasigunyazisa ukuba sitshintshiselane, sitshintshe, sabelane, sibe nenxaxheba nayo yonke okanye nayiphi na iNkcukacha zakho zoBuqu, ukunqumla imida kwaye ukusuka kwilizwe lakho ukuya kuwo nawaphi na amanye amazwe kwihlabathi liphela ngeNkonzo yeLifu. Umboneleli kunye namahlakani ethu / ii-arhente / ababoneleli ngenkonzo beqela lesithathu / amaqabane / iibhanki kunye namaziko emali okanye nabaphi na abanye abantu, kwiiNjongo ezichazwe phantsi kwalo Mgaqo-nkqubo okanye njengoko kufunwa ngumthetho osebenzayo.
• Uyavuma ukuba amanye amazwe apho sinokudlulisela khona iiNkcukacha zakho zoBuqu asenokungabinayo imithetho yokhuseleko lwedatha engqongqo njengemithetho yelizwe lakho. Uyavuma ukuba kwanele ukuba xa i-APOLLO idlulisela ulwazi lwakho loBuqu kulo naliphi na elinye iziko ngaphakathi okanye ngaphandle kwelizwe lakho lokuhlala, i-APOLLO iya kubeka izibophelelo zekhontrakthi kumntu ogqithiselwayo oya kunyanzelisa umdluliseli ukuba abambelele kumalungiselelo alo Mgaqo-nkqubo waBucala.

9.Ukusetyenziswa kweeKuki

• Sinokugcina 'icookies' zexeshana okanye ezisisigxina kwikhompyuter yakho. Ungacima okanye ukhethe ukuvala ezi kuki kwikhompyuter yakho. Ungaqwalasela ibhrawuza yekhompyuter yakho ukuba ikwazise xa sizama ukukuthumelela icookie ngenketho yokwamkela okanye ukwala icookie. Ukuba uzicimile iikuki, unokuthintelwa ekusebenziseni iimpawu ezithile zeWebhusayithi. Ngexesha lokunikezela ngeentengiso okanye ukongeza iinkonzo kubasebenzisi bayo, i-APOLLO inokuvumela amaqela angaphandle agunyazisiweyo ukuba abeke okanye aqaphele i-cookie eyodwa kwi-browser yoMsebenzisi/isixhobo. I-APOLLO ayigcini iinkcukacha ezichongiweyo kwiikuki. Ngaphaya koko, i-APOLLO ayisebenzisi ulawulo kwiindawo eziboniswe njengeziphumo zophando okanye iilinki ezisuka kwiiNkonzo zayo. Ezi ezinye iisayithi zinokubeka iikuki zazo okanye ezinye iifayile kwikhompyuter yakho, ziqokelele idatha okanye zifune ulwazi lobuqu kuwe, apho i-APOLLO ayinaxanduva okanye inetyala. I-APOLLO ikhuthaza ukuba ufunde imigaqo-nkqubo yabucala yazo zonke iisayithi zangaphandle.

10.Ukucoceka

• Ukhuseleko loLwazi lwakho loBuqu lubalulekile kuthi. Siye samkela izenzo zokhuseleko ezifanelekileyo kunye neenkqubo ezibandakanya ukufikelela kwindima, ukukhuselwa kwephasiwedi kunye ne-MFA (i-Multi Factor Authentication), i-encryption njl. Sithintela ukufikelela kwiiNkcukacha zakho zoBuqu kubasebenzi bethu kunye nabasebenzi bethu, iiarhente, ababoneleli benkonzo beqela lesithathu, amahlakani, kunye nee-arhente ngemfuno yokwazi isiseko kunye ngokunxulumene neeNjongo njengoko zichazwe ngasentla kulo Mgaqo-nkqubo.
• Ngelixa siya kuzama ukuthatha onke amanyathelo afanelekileyo nafanelekileyo ukugcina sikhuselekile naluphi na ulwazi esinalo ngawe kwaye sithintele ukufikelela okungagunyaziswanga, uyavuma ukuba i-intanethi ayikhuselekanga nge-100% kwaye asinakukunika isiqinisekiso esipheleleyo malunga nokhuseleko loLwazi lwakho loBuqu. Asiyi kuba nabutyala nangayiphi na indlela ngokumalunga naluphi na ukwaphulwa kokhuseleko okanye ilahleko ebingalindelekanga okanye ukubhengezwa kolwazi olubangelwe nguThina ngokumalunga neeNkcukacha zakho zoBuqu.

11.IiNgcaciso zeQela leSithathu kunye noQhagamshelwano

• Ngexesha lokusebenzisana kwakho nathi, kunokwenzeka ukuba Sibonelele/sibandakanye ireferensi kumaqela esithathu, kunye/okanye amakhonkco kunye nee-hyperlink zewebhusayithi yomntu wesithathu. Kusenokwenzeka ukuba uquke amakhonkco kunye nee-hyperlink zewebhusayithi yomntu wesithathu. Ireferensi yaloo maqela esithathu okanye ukudweliswa kweziza zangaphandle zeqela lesithathu (Nguwe okanye ngathi) ayithethi kuthi ulwamkelo lwelo qela okanye indawo nguAPOLLO. Loo maqela esithathu kunye neendawo zeqela lesithathu zilawulwa yimigaqo nemiqathango yazo. Asenzi naluphi na umelo malunga nokufumaneka kunye nokusebenza kwawo nawuphi na umntu wesithathu okanye iziza zeqela lesithathu. Asinaxanduva lomxholo, imigaqo yokusetyenziswa, imigaqo-nkqubo yabucala kunye nezenzo zewebhusayithi yomntu wesithathu.
• Ungalandeli izicelo
  Akukho mgangatho wendlela inkonzo ye-intanethi ekufuneka iphendule ngayo kwiimpawu ze-"Musa ukuKhangela" okanye ezinye iindlela ezinokukuvumela ukuba uphume ekuqokeleleni ulwazi kwiinethiwekhi zewebhusayithi kunye neenkonzo ze-intanethi. Ngoko ke, asiziniki mbeko iimpawu zokuthi “Musa ukuKhangela”. Njengoko imigangatho ikhula, siya kuphinda siwujonge lo mbandela kwaye sihlaziye esi saziso ukuba izenzo zethu ziyatshintsha.

12.Ukulungiswa/Ukulungiswa kolwazi lomntu

• Ukuba ufuna ukuhlaziya okanye ukulungisa iiNkcukacha zakho zoBuqu, ungasithumela uhlaziyo kunye nezilungiso kuthi info@apollohospital.com kwaye siya kuthatha zonke iinzame ezifanelekileyo ukubandakanya utshintsho ngexesha elifanelekileyo.

13.Ukuthotyelwa kweMithetho

• Awuvumelekanga ukusebenzisa iinkonzo zeWebhusayithi ukuba nayiphi na imigaqo yale migaqo-nkqubo yoBucala ayihambelani nemithetho esebenzayo yelizwe lakho.

14.Ixesha loGcino loLwazi loBuqu

• I-APOLLO iya kugcina iNkcukacha zakho zoBuntu ubuncinci kangangexesha leminyaka emithathu ukusuka kumhla wokugqibela wokusetyenziswa kweeNkonzo okanye iWebhusayithi okanye ixesha elinokufunwa ngumthetho.

15. Unikezelo lweSikhalazo

• Sityumbe iGosa leZikhalazo ukuba lilungise naziphi na izinto ezikuxhalabisayo okanye izikhalazo onokuthi ube nazo malunga nokusetyenzwa kweeNkcukacha zakho zoBuqu. Ukuba unazo naziphi na izikhalazo, nceda ubhalele iGosa lethu lezikhalazo apha  grievance@apollohospital.com kwaye igosa lethu liya kuzama ukusombulula imiba Yakho ngexesha elifanelekileyo.