Kaupapahere tūmataiti

Kaupapahere tūmataiti

E whai ana a Apollo Hospitals Enterprise Ltd. ("APOLLO") ki te whakaute i te tūmataitinga o ia tangata e tohatoha ana i ngā mōhiohio ki a APOLLO. He mea nui ki a mātou tō tūmataitinga, ā, e whai ana mātou ki te tiaki me te tiaki i ngā mōhiohio ka riro mai i a mātou i a koe, te Kaiwhakamahi. I tēnei whakaaro, e piri ana mātou ki ngā ture whakahaere e pā ana ki Inia.

E pā ana tēnei Kaupapahere Tūmataitinga (“Kaupapahere Tūmataitinga”) ki te kohikohi, te rokiroki, te tukatuka, te whakaatu me te whakawhiti i ō Mōhiohio Whaiaro (kua tautuhia i raro nei) e ai ki ngā ture kua whakahuatia ake nei, inā koa ka whakamahia e koe te paetukutuku o https://www.apollohospitals.com/ (“Paetukutuku”) e whakahaerehia ana e APOLLO mō ngā mōhiohio, ngā ratonga rānei (“Ngā Ratonga”).

Ko ngā kupu 'Koe' me 'Nōu' e pā ana ki a koe hei Kaiwhakamahi (kua rēhita, kāore rānei) o te Paetukutuku me/ngā Ratonga rānei, ā, ko ngā kupu 'Mātou', 'Tātou' me 'Tō Mātou' e pā ana ki a APOLLO.

1. Uru

Ka kohia e mātou ōu Mōhiohio Whaiaro tika mai i a koe, mai i ngā rōpū tuatoru, ā, mā roto aunoa i tā mātou Paetukutuku. Hei tauira, ka pā ēnei Mōhiohio Whaiaro ki te momo taputapu e whakamahia ana e koe, te roa o tō takiuru ki tā mātou Paetukutuku, tō wāhitau IP me ētahi atu Mōhiohio Whaiaro e whakarārangihia ana i te Wāhanga 4 i raro nei.

Ka taea e koe te uru atu ki ngā Mōhiohio Whaiaro kua tohaina mai e koe ki a mātou, i te huarahi kua hoatu i raro nei. Ka taea hoki e koe te whiriwhiri ki te tohatoha atu i ētahi atu Mōhiohio Whaiaro ki a mātou, mā te tuhituhi mai ki a mātou i runga i tā mātou īmēra kua whakahuatia i raro nei.

Kei te maumahara mātou kei a koe ngā Mōhiohio Whaiaro e tohaina ana e koe. Ka taea e koe te tuhituhi mai ki a mātou mā te īmēra kua whakahuatia i raro nei i te Rārangi 15.1.

2. Whakaaetanga

• Mā te whiriwhiri i te kōwhiringa Whakauru i runga i te Paetukutuku, ā, muri iho, mā te whakarato mai i ōu mōhiohio whaiaro ki a mātou, mā te whakamahi rānei i ngā ratonga a APOLLO, mā te whakamahi rānei i ngā ratonga e whakaratohia ana e te Paetukutuku, e whakaae ana koe kua whakaae noa koe ki te kohikohi, ki te rokiroki, ki te tukatuka, ki te whakaatu me te whakawhiti i ōu Mōhiohio Whaiaro i runga anō i ngā whakaritenga o tēnei Kaupapahere Tūmataitinga me ngā whakarerekētanga katoa o reira.
• E whakaae ana koe kua tukuna mai e koe ōu Mōhiohio Whaiaro i runga i tō hiahia, ā, i muri i tō mārama ki te whakamahinga. E whakaae ana hoki koe kāore te kohikohinga, te rokiroki, te tukatuka, te whakaatu me te whakawhiti i tētahi Mōhiohio Whaiaro e pā kino ki a koe, mēnā ka mahia i runga i ngā whakaritenga o tēnei Kaupapahere Tūmataitinga. Heoi, kāore mātou e whai kawenga mō tētahi mate ka pā ki a koe nā te tukunga hē o ngā Mōhiohio Whaiaro e koe.

3. Te Mana Whakahaere i ō Mōhiohio Whaiaro

• Kei a koe te mana ki te tango i to whakaaetanga i nga wa katoa, mena ka tukuna mai taua tangohanga o te whakaaetanga ki a matou ma te tuhi ma te imeera i info@apolohospitals.com e tono ana kia pera ano. Mena kei te pirangi koe ki te whakatika i nga Paarongo Whaiaro i kohia e matou hei tuku atu ki a koe i nga ratonga me nga tuku, i runga i te rarangi 12 o tenei Kaupapahere, ka taea e koe te tuhi ki te Apiha Nawe, kua whakahuahia i raro i te rarangi 15.1 o tenei Kaupapahere, me te whakahua i te take mo taua whakatikatika o nga korero Whaiaro.
• Ina tangohia e koe to Whakaaetanga ki te tiri i nga Paarongo Whaiaro i kohia e matou, ka whai waahi maatau kia kaua e whakatutuki i nga kaupapa i rapua ai nga korero Whaiaro me te aukati i a koe ki te whakamahi i a maatau Ratonga me te Paetukutuku.

4. Ngā Huringa ki te Kaupapahere Tūmataiti

• Tērā pea ka whakahoutia e mātou tēnei Kaupapahere Tūmataiti i ia wā, me te kore whakamōhiotanga i mua, i ia wā rānei. He ripa kei te mutunga o te Kaupapahere Tūmataiti e tohu ana i te wā whakamutunga i whakahoutia ai te Kaupapahere Tūmataiti.

5. Ngā Mōhiohio Whaiaro i Kohia

Ko nga momo korero ka kohia e matou mo koe engari kaore i te iti ki enei e whai ake nei:

• Ingoa o te Tūroro/Kaiwhakahaere Tūroro/Kaitiaki/Taote/Tohunga Hauora,
• Te ra whanau/tau,
• Ira tangata,
• Wāhitau (tae atu ki te whenua me te titi/waehere poutāpeta),
• Tau waea/tau waea,
• Wāhitau īmera,
• Te oranga o te tinana, te tinana me te hinengaro, nau i homai me/ranei e to Ngaio Tiaki Hauora,
• Nga rekoata hauora whaiaro me te hitori,
• Ko nga korero putea whaimana i te wa o te hoko hua/ratonga me/ranei utu ipurangi,
• Ko nga korero mo te kaiwhakamahi i te wa o te rehitatanga, i muri mai ranei,
• Ngā tuhinga o ngā taunekeneke me ngā māngai o APOLLO,
• Ko o taipitopito whakamahi penei i te wa, te auau, te roanga me te tauira o te whakamahinga, nga ahuatanga i whakamahia me te nui o te rokiroki i whakamahia,
• Ko nga raraunga rangatira me nga tauwhitinga me etahi atu raraunga kua rongoa ki to putea kaiwhakamahi,
• Wāhitau Kawa Ipurangi, raraunga pihikete, momo pūtirotiro, reo pūtirotiro, URL tuku, ngā kōnae i uru atuhia, ngā hapa i hangaia, rohe wā, pūnaha whakahaere me ētahi atu taipitopito manuhiri i kohia i roto i ā mātou kōnae rangitaki,
• Ētahi atu mōhiohio e tohaina ana e koe (e kiia katoatia ana ko "Ngā Mōhiohio Whaiaro").

6. Te Kohi i ngā Mōhiohio Whaiaro

Ko nga tikanga e kohia ai e matou o Paarongo Whaiaro kei roto engari kaore i te iti ki enei e whai ake nei:

• Mā te whakakī i te puka rēhita tūroro,
• Mā te tuku taipitopito ki tētahi Tohunga Hauora APOLLO, ki tētahi māngai rānei o APOLLO,
• Ina rēhita koe ki tō mātou Paetukutuku me ā mātou atu rōpū whakahaere hauora,
• Ina homai e koe o korero whaiaro ki a matou i te wa e whiwhi ratonga ana koe,
• Ina whakamahi koe i nga ahuatanga kei runga i ta maatau Paetukutuku,
• Ina hoatu e koe te uru ki tetahi atu paetukutuku.
• Ma te whakamahi i nga pihikete (he tino taipitopito i roto i te rarangi 9 o tenei Kaupapahere Whaiaro).

7. Te Whakamahinga o ngā Mōhiohio Whaiaro

Ka whakamahia pea ōu Mōhiohio Whaiaro mō ngā kaupapa maha tae atu ki ēnei engari kāore e herea ki:

• Hei whakarato Ratonga whai hua
• Hei whakahaere me te whakapai ake i te Paetukutuku me/ranei ā mātou Ratonga.
• Hei whakahaere i ngā rangahau, i ngā rangahau me ngā tātari hei whakapai ake i ā Mātou mōhiohio, tātari, ratonga me ngā hangarau; me te whakarite kia whakaritea ngā ihirangi e whakaaturia ana ki ō hiahia me ō manakohanga.
• Hei whakapā atu ki a koe mā te waea, SMS, WhatsApp, īmēra rānei mō ngā whakaritenga, ngā take hangarau, ngā whakamaumahara utu, ngā utu me ngā tuku me ētahi atu pānuitanga.
• Ki te tuku mēra whakatairanga mai i a Mātou, i tētahi rānei o ā Mātou hoa hongere mā te SMS, WhatsApp, īmēra rānei.
• Hei pānuitanga i ngā hua me ngā ratonga a APOLLO me ngā rōpū tuatoru;
• Hei whakawhiti i ngā mōhiohio mōu mēnā ka riro mai mātou i tētahi atu kamupene, ka hanumi rānei ki tētahi atu kamupene.
• Ki te tiritiri ki o maatau hoa pakihi mo te whakarato ratonga motuhake i whakahaua e koe kia taea ai e ratou te whakarato ratonga whai hua ki a koe;
• Ki te whakahaere, ki te whakatutuki kee ranei i a matou herenga e pa ana ki tetahi whakaaetanga kei a koe me matou;
• Hei hanga i to korero ki runga i te Paetukutuku;
• Ki te whakautu ki nga piira, ki nga whakahau a te kooti, ​​ki nga tikanga ture ranei, ki te whakatu, ki te whakamahi ranei i o maatau motika ture, ki te tiaki ranei i nga kereme ture; a
• Ki te whakatewhatewha, ki te aukati, ki te tango mahi ranei mo nga mahi kore ture, te whakapae he tinihanga, he takahi i a maatau Ture Whakamahi, he takahi i ta maatau whakaaetanga ki a koe, i runga ranei i etahi atu ture,
• Ki te whakahiato i nga korero mo te rangahau, te tātari tauanga me nga kaupapa mohio pakihi, me te hoko atu, te whakawhiti ranei i aua rangahau, tauanga, raraunga mohio ranei i roto i te ahua whakahiato, kore-whaiaro ranei ki nga roopu tuatoru me nga hononga, (e kiia ana ko te "Purpose(s) )”)

8. Te Tiritiri me te Whakawhiti i ngā Mōhiohio Whaiaro

• Ina whakaae noa koe ki te whakapuaki i o Paarongo Whaiaro ki a matou, Ka whakamanahia e koe te whakawhiti, te whakawhiti, te tiritiri, te wahanga ki te katoa, ki etahi atu ranei o o Paarongo Whaiaro, puta noa i nga rohe me to whenua ki etahi atu whenua puta noa i te ao me te Ratonga Kapua. Kaiwhakarato me o maatau hoa / kaihoko / kaiwhakarato ratonga tuatoru / hoa / peeke me nga umanga putea me etahi atu tangata ranei, mo nga Kaupapa kua tohua i raro i tenei Kaupapahere, i runga ranei i nga ture e tika ana.
• E whakaae ana koe kāore pea ētahi whenua e whakawhiti ana i ōu Mōhiohio Whaiaro i a rātou ture tiaki raraunga e tino kaha ana pērā i ngā ture o tō ake whenua. E whakaae ana koe he rawaka te wā e whakawhiti ana a APOLLO i ōu Mōhiohio Whaiaro ki tētahi atu hinonga i roto, i waho rānei i tō whenua noho, ka whakatakoto a APOLLO i ngā herenga kirimana ki te kaiwhiwhi, ā, ka herea te kaiwhiwhi ki te piri ki ngā whakaritenga o tēnei Kaupapahere Tūmataiti.

9.Whakamahia o Pihikete

• Tērā pea ka rongoatia e mātou ngā 'pihikete' rangitahi, pumau rānei ki tō rorohiko. Ka taea e koe te muku, te aukati rānei i ēnei pihikete mai i tō rorohiko. Ka taea e koe te whirihora i te pūtirotiro o tō rorohiko kia whakatūpato i a koe ina ngana mātou ki te tuku pihikete ki a koe me te kōwhiringa ki te whakaae, ki te whakakore rānei i te pihikete. Mena kua whakawetohia e koe ngā pihikete, tērā pea ka āraia koe i te whakamahi i ētahi āhuatanga o te Paetukutuku. I a koe e tuku ana i ngā pānuitanga, e arotau ana rānei i ngā ratonga ki ōna Kaiwhakamahi, ka taea e APOLLO te tuku i ngā rōpū tuatoru whai mana ki te whakanoho, ki te kite rānei i tētahi pihikete ahurei ki te pūtirotiro/pūrere a te Kaiwhakamahi. Kāore a APOLLO e rongoa i ngā mōhiohio whaiaro e taea ai te tautuhi i roto i ngā pihikete. Hei tāpiri, kāore a APOLLO e whakahaere i te mana whakahaere ki ngā pae e whakaatuhia ana hei hua rapu, hei hononga rānei mai i roto i āna Ratonga. Ka taea e ēnei atu pae te whakanoho i ā rātou ake pihikete, i ētahi atu kōnae rānei ki tō rorohiko, te kohikohi raraunga, te tono mōhiohio whaiaro rānei mai i a koe, kāore a APOLLO e whai kawenga, e whai kawenga rānei mōna. Ka akiaki a APOLLO i a koe ki te pānui i ngā kaupapa here tūmataiti o ngā pae o waho katoa.

10.Meketanga

• He mea nui ki a mātou te haumarutanga o ōu Mōhiohio Whaiaro. Kua whakamahia e mātou ngā tikanga me ngā tikanga haumarutanga whaitake tae atu ki te urunga mahi, te tiaki kupuhipa me te MFA (Multi Factor Authentication), te whakamunatanga me ētahi atu hei whakarite kia haumaru ngā Mōhiohio Whaiaro kua kohia. Ka herea e mātou te urunga ki ōu Mōhiohio Whaiaro ki ngā kaimahi, ngā kaihoko, ngā kaiwhakarato ratonga tuatoru, ngā hoa mahi, me ngā tari o Ā mātou hononga, i runga i te hiahia kia mōhio, ā, e pā ana ki ngā Kaupapa kua whakahuatia i runga ake nei i roto i tēnei Kaupapahere.
• Ahakoa ka whakapau kaha mātou ki te mahi i ngā mahi katoa e tika ana, e tika ana hoki, hei pupuri i te haumaru o ngā mōhiohio katoa e puritia ana e mātou mōu, hei ārai hoki i te urunga kore mana, e whakaae ana koe kāore te ipurangi i te 100% te haumaru, ā, e kore e taea e mātou te whakarato i tētahi tino taurangi mō te haumarutanga o ō Mōhiohio Whaiaro. Kāore mātou e whai kawenga mō tētahi takahi haumarutanga, mō tētahi ngaronga kāore i te whakaarohia, mō te whakaaturanga rānei o ngā mōhiohio i puta mai i a mātou e pā ana ki ō Mōhiohio Whaiaro.

11. Ngā Tohutoro me ngā Hononga a te Rōpū Tuatoru

• I roto i āu taunekeneke ki a Mātou, tera pea ka whakaratohia/ka whakaurua e Mātou he tohutoro ki ngā rōpū tuatoru, me/ranei ngā hononga me ngā hononga hononga o ngā paetukutuku tuatoru. Tera pea ka whakaurua e koe he hononga me ngā hononga hononga o ngā paetukutuku tuatoru. Ko te tohutoro i aua rōpū tuatoru, te whakarārangi rānei i aua pae o waho o aua rōpū tuatoru (e Koe, e Mātou rānei) ehara i te tohu tautoko i taua rōpū, pae rānei e APOLLO. Ko aua rōpū tuatoru me ngā pae tuatoru kei raro i ā rātou ake tikanga me ngā herenga. Kāore mātou e tuku kōrero mō te wātea me te mahi a tētahi o ngā rōpū tuatoru, o ngā pae tuatoru rānei. Kāore mātou e whai kawenga mō ngā ihirangi, ngā tikanga whakamahi, ngā kaupapa here tūmataiti me ngā mahi a aua paetukutuku tuatoru.
• Ngā tono kaua e aroturukihia
  Kāore he paerewa mō te urupare a te ratonga ipurangi ki ngā tohu "Kaua e Aroturuki" me ētahi atu tikanga e āhei ai koe ki te kōwhiri kia kaua e kohia ngā mōhiohio puta noa i ngā whatunga paetukutuku me ngā ratonga ipurangi. Nō reira, kāore mātou e whakaute i ngā tohu "Kaua e Aroturuki". I te whanaketanga o ngā paerewa, ka tirohia anō e mātou tēnei take, ā, ka whakahoutia tēnei pānui mēnā ka rerekē ā mātou mahi.

12. Te Whakatikatika/Te Whakatikatika i ngā Mōhiohio Whaiaro

• Mena me whakahou, me whakatika rānei ōu Mōhiohio Whaiaro, ka taea e koe te tuku mai i ngā whakahoutanga me ngā whakatikatika ki a mātou i info@apolohospitals.com ā, ka whakapau kaha mātou ki te whakauru i ngā huringa i roto i tētahi wā e tika ana.

13. Te Whakatutuki i ngā Ture

• Kaore koe e whakaaehia ki te whakamahi i nga ratonga o te Paetukutuku mena kaore etahi o nga tikanga o tenei Kaupapahere Whaiaro e rite ana ki nga ture e pa ana ki to whenua.

14. Te Ture Rokiroki o ngā Mōhiohio Whaiaro

• Ka rongoatia e APOLLO ōu Mōhiohio Whaiaro mō te iti rawa o te toru tau mai i te rā whakamutunga o te whakamahinga o ngā Ratonga, o te Paetukutuku rānei, mō tētahi wā rānei e hiahiatia ana e te ture.

15. Tuku Amuamu

• Kua whakatūria e mātou he Āpiha Amuamu hei whakatika i ō āwangawanga, i ō amuamu rānei e pā ana ki te tukatuka i ō Mōhiohio Whaiaro. Mena he amuamu pēnei āu, tēnā tuhituhi mai ki tā mātou Āpiha Amuamu i  grievance@apollohospitals.com ā, ka ngana tā mātou āpiha ki te whakatau i ō raruraru i te wā tika.