Disclaimer

Disclaimer

Lonke ulwazi oluvezwayo, oludluliselwe noma oluthwalwa izibhedlela ze-Apollo kanye namawebhusayithi ahlobene nawo, okuhlanganisa, kodwa kungagcini lapho, izinkomba, imihlahlandlela, izindatshana zezindaba, imibono, ukubuyekezwa, umbhalo, izithombe, izithombe, imidwebo, amaphrofayili, iziqeshana zomsindo, iziqeshana zevidiyo, izimpawu zokuthengisa. , izimpawu zesevisi nokunye okunjalo, sekuhlangene “Okuqukethwe”, kuvikelwe ilungelo lobunikazi neminye imithetho yempahla eqanjiwe futhi baziswe ukuthi okuqukethwe okufanayo akuhloselwe ukuba esikhundleni seseluleko sezokwelapha esisebenzayo hhayi ukucela ibhizinisi. Okuqukethwe kungokwezibhedlela ze-Apollo, izinkampani eziphethwe noma abanikezeli bamalayisense bezinkampani zangaphandle. Akumele uguqule, ushicilele, udlulise, udlulise, udayise, ukhiqize kabusha, udale umsebenzi osuselwe, usabalalise, uthumele kabusha, wenze, ubonise noma nganoma iyiphi indlela uxhaphaze noma yikuphi okuqukethwe okuqukethwe. Uyavuma ukuthobela zonke izaziso zelungelo lobunikazi kanye nemikhawulo enamathiselwe kunoma yikuphi okuqukethwe okufinyelelwe ngewebhusayithi ye-Apollo Hospitals futhi ungakushintshi okuqukethwe nganoma iyiphi indlela. Ukusetshenziswa Okuvunyelwe ungathatha ikhophi eyodwa Yokuqukethwe eboniswe e-Apollo Hospitals ukuze ukuyisebenzisele wena siqu, okungezona ezokuthengisa kuphela, inqobo nje uma ungasusi noma yiziphi izimpawu zokuthengisa, ilungelo lobunikazi kanye nanoma yisiphi esinye isaziso esiqukethwe kulokho okuqukethwe. Ngeke ubeke kungobo yomlando noma ugcine noma yikuphi okuqukethwe nganoma iyiphi indlela ngaphandle kwemvume ebhaliwe. Ulwazi olunikezwe kule sayithi ngenjongo yodwa yokusabalalisa ulwazi lwezempilo ukuze kuzuze umphakathi.

Umshwana Wokuzikhipha Emthwalweni Okuvamile kanye Nomkhawulo Wesikweletu

Iwebhusayithi ye-Apollo Hospitals iqukethe amaqiniso, imibono, imibono, izitatimende nezincomo zabasebenzisi bewebhusayithi ye-Apollo Hospitals, abakhangisi, abahlinzeki bolwazi bezinkampani zangaphandle kanye nezinhlangano.

Iwebhusayithi ye-Apollo Hospitals ayimeleli noma ikhuthaze ukunemba, ukuphelela noma ukwethembeka kwanoma yisiphi iseluleko, umbono, isitatimende noma olunye ulwazi oluvezwayo, olulayishiwe noma olusatshalaliswe ngewebhusayithi. Uyavuma ukuthi noma yikuphi ukuncika kunoma yimuphi umbono onjalo, iseluleko, isitatimende noma ulwazi kuyoba sengozini yakho kuphela.

Izibhedlela ze-Apollo azinikezi siqinisekiso noma izethulo nganoma iyiphi indlela mayelana newebhusayithi nanoma yikuphi okuqukethwe, izinsizakalo zokukhangisa noma imikhiqizo ehlinzekwe ngewebhusayithi noma ngokuxhumene newebhusayithi.

Isibhedlela sase-Apollo sichitha ngokusobala noma yiziphi zonke iziqinisekiso, ezishiwo noma ezishiwoyo, okuhlanganisa, ngaphandle komkhawulo ngaphandle kokunciphisa lokhu osekushiwo, izibhedlela ze-Apollo ngeke zibe necala kuwe noma ibhizinisi lakho nganoma yimuphi umonakalo wengozi, umphumela, okhethekile, noma wokujezisa noma inzuzo elahlekile noma ebaliwe noma izinzuzo ezivela kulesi sivumelwano nanoma yiziphi izimpahla noma amasevisi ahlinzekiwe, noma ngabe ngokwephulwa kwewaranti noma isiphi isibopho esivela lapho noma ngenye indlela, noma ngabe isikweletu kugonyelwa kwinkontileka noma ngecala (okuhlanganisa ubudedengu kanye nesibopho esiqinile somkhiqizo) futhi kungakhathalekile ukuthi uceliwe yini ngokuthi kungenzeka noma yikuphi ukulahlekelwa noma ukulimala okunjalo. Iqembu ngalinye lihoxisa noma yiziphi izimangalo zokuthi lokhu kukhishwa kuncisha lelo qembu ikhambi elanele.

Uyavuma ukuthi umkhiqizo wezinkampani zangaphandle nabahlinzeki besevisi bakhangisa imikhiqizo namasevisi abo kuwebhusayithi yezibhedlela ze-Apollo. Izibhedlela ze-Apollo zakha ubambiswano noma imifelandawonye nabanye balaba bathengisi ngezikhathi ezithile ukuze kube lula ukuhlinzekwa kwale mikhiqizo namasevisi kuwe. Kodwa-ke, uyavuma futhi uyavuma ukuthi izibhedlela ze-Apollo azisoze zenza izethulo noma iwaranti mayelana nanoma yimiphi imikhiqizo noma izinkonzo zezinkampani zangaphandle, futhi izibhedlela ze-Apollo ngeke zibe nesibopho kuwe noma kunoma yimuphi umuntu wesithathu nganoma yiziphi izimangalo ezivela noma ezihlobene nalowo muntu wesithathu. imikhiqizo namasevisi. Ngalokhu uyawaphika futhi uyeka noma imaphi amalungelo nezimangalo ongase ube nazo ngokumelene ne-Apollo Hospitals ngokuphathelene nemikhiqizo namasevisi ezinkampani zangaphandle, ngezinga eliphakeme elivunyelwe umthetho. Ngaphezu kwalokho uyavuma ukuthi ukusebenzisa iSayithi nokuqukethwe kulo kuphela ngezinjongo ezisemthethweni.

Impendulo & Imibono

Noma yimiphi impendulo/imibono evezwe ukuphendula imibuzo ye-imeyili angeke ithathwe njengeseluleko sezokwelashwa kuze kube ngaphandle kokuthi ukuhlolwa ngokomzimba kwesiguli kwenziwa akukho ukwelashwa okuyoqalwa. Ukuthunyelwa kwe-imeyili akunakuqinisekiswa ukuthi kuvikelekile noma akunaphutha njengoba ulwazi lungabanjwa, lonakaliswe, lulahleke, lucekelwe phansi, lufike sekwephuzile noma lungaphelele, noma luqukathe amagciwane. Ngakho-ke umthumeli akamukeli isibopho sanoma yimaphi amaphutha noma ukweqiwa kokuqukethwe kwalo mlayezo, okuvela ngenxa yokuthunyelwa kwe-imeyili. Nakuba kwenziwa yonke imizamo yokubhekana nayo yonke imibuzo kanye nokwamukela impendulo ebalulekile evela kubasebenzisi, izibhedlela ze-Apollo aziqinisekisi impendulo noma isenzo kuwo wonke ama-imeyili.

Inqubomgomo yobumfihlo

Izibhedlela ze-Apollo zidingeka ngokomthetho ukuba zigcine ubumfihlo bolwazi lwakho lwezokwelapha, zikunikeze lesi Saziso Esibhaliwe Samalungelo Obumfihlo Nemikhuba, futhi uthobele imigomo yeSaziso esisebenzayo njengamanje. Le nqubomgomo izosebenza kulwazi oluqoqwe noma oluvezwe kuwebhusayithi yethu. Siyaqinisekisa ukuthi sithatha ubumfihlo njengento ebalulekile futhi sigcina ubumfihlo bakho kanye nemfihlo yolwazi olunikezwe thina.

Ngeke ngamabomu noma ngaphandle uma kudingeka ngaphansi kwemithetho sabelane ngokuqukethwe kwanoma yimuphi umuntu nanoma yiziphi iziphathimandla zangaphandle nanoma iyiphi inhlangano yangaphandle. Asiqinisekisi noma asiqinisekisi ukuthi ukuxhumana nge-elekthronikhi okutholwe kuwe noma okuqukethwe noma amarekhodi angeke afinyeleleke kubantu besithathu.

Umshwana Wokuzikhipha Emthwalweni Wamanje Wenkonzo Yombono Wesibili Ezibhedlela zase-Apollo:

Mfundisi othandekayo,

Siyabonga ngokucabangela insizakalo yethu Yombono Wesibili.

Sifuna ukuqinisekisa ukubamba nokucaca mayelana nobubanzi nemikhawulo yale sevisi.
Sicela ufunde umshwana wokuzikhipha emthwalweni olandelayo (“Imigomo Yombono Wesibili”) ngokucophelela:

1. Inhloso Yombono Wesibili:
Isevisi ye-Second Opinion ehlinzekwa yi-Apollo Hospitals ihlose ukunikeza imininingwane eyengeziwe nezincomo ngokusekelwe olwazini olunikezwa isiguli. Akuhloselwe ukufaka esikhundleni sokuhlolwa okuphelele, kokuhlolwa komuntu mathupha.

2. Imibiko yezokwelapha:
a. Nguwe wedwa onesibopho solwazi lwezokwelapha, lwezempilo kanye nolwazi lomuntu siqu olunikeza ezibhedlela ze-Apollo. Umbono kadokotela uzoncika olwazini olunikeza i-Apollo Hospitals.
b. Ukuqonda komsebenzisi kuyelulekwa ngenkathi uthumela/ulayisha imininingwane yakho yomuntu siqu kanye neyomtholampilo edingekayo endaweni eshiwo futhi ukhetha Udokotela ukuze athole iseluleko sezokwelapha esifanele esihlobene nesimo sesiguli. Lolu lwazi luzobandakanya imininingwane yesiguli okuhlanganisa nemininingwane yokuxhumana, umlando wezokwelapha, imiphumela yokuhlolwa/yophenyo/imibiko, imiyalelo, igama lomnikazi wekhadi neminye imininingwane efanele.
c. Izinsizakalo ze-Apollo Hospitals ziyatholakala ukuze zisetshenziselwe izingane, kodwa Ilungu Elibhalisiwe lazo zonke iziguli ezingaphansi kweminyaka engu-18 kufanele kube umzali wesiguli noma umnakekeli osemthethweni wesiguli. Uma ubhalisa njengomzali noma umnakekeli osemthethweni egameni lengane encane, uzoba nesibopho esigcwele sokuthobela le Migomo.
d. Uma ulwazi olunikezwe nguwe lungamanga/lukhohlisayo/lunganembile noma ludukisa, i-Apollo Hospitals inelungelo lokukhansela i-aphoyintimenti yakho/iphakheji ebhalisiwe ngaphandle kokuthatha noma yisiphi isikweletu. Ngakho-ke, kuyalulekwa ukuthi uthumele/ulayishe yonke imininingwane efanele nenembile kuphothali.
e. Ukuze uthole ulwazi olwengeziwe mayelana nendlela esisebenzisa ngayo idatha esiyiqoqa kuwe, sicela ubheke Inqubomgomo yethu Yobumfihlo etholakala kokuthi [∙].

3. Izinsiza kanye Nesidingo Sokuxhumana
a. Izinsizakalo ezitholakala kuwebhusayithi zizonikezwa wena nge-Whatsapp, Ucingo, noma njengesibuyekezo esingaxhunyiwe ku-inthanethi nge-imeyili.
b. Uyaqonda futhi uyavuma ukuthi ngeke kube khona ukuhlolwa ngokomzimba okuhilelekile futhi umbono we-inthanethi uzonikezwa ukude. Umbono olethwe ithimba lethu uzosekelwe kuphela ekukhulumisaneni ngomlomo phakathi kwelungu leqembu lethu nesiguli kanye nemibiko yokuhlolwa nolunye ulwazi oluhlinzekwe/ olulayishwe nguwe kuwebhusayithi.
c. Izibhedlela ze-Apollo noma uDokotela/Udokotela angeke abekwe icala lokungaxilonga kahle / ukwahlulela okuyiphutha / iphutha lokuchaza / iphutha lokuqonda / Izenzakalo ezimbi / ukungasebenzi kokwelashwa okunqunyiwe noma izeluleko / ukufaneleka kweseluleko noma incwadi kadokotela enikezwe uDokotela wakho noma ukungatholakali ukwelashwa okunconyiwe noma okushiwo noma umuthi ngaphansi kwanoma yisiphi isimo noma izimo. Abasebenzisi bayelulekwa ukuthi basebenzise ukuqonda kwabo ngokulandela iseluleko abasithole ngemuva kokubonisana ne-Apollo Hospitals.
d. I-Apollo Hospitals Services ayihloselwe izimo eziphuthumayo nezisongela ukuphila. Kunconywa ukuthi uhambise isiguli esibhedlela esiseduze ezimweni ezinjalo.

4. Uphenyo Lokuqala:

5. Inqubo Yokulandelela:
Ngemuva kophenyo lokuqala, ithimba lethu lizoxhumanisa ukubonisana kwevidiyo kwamahhala nodokotela ohlala phakathi nemizuzu engu-60 elandelayo. Ezimweni ezingavamile, lokhu kungase kuthathe amahora angaba ngu-24 uma udokotela ematasa.

6. Ukuqoshwa kwe-CRM:
Impendulo yesiguli kanye nesimo sokuhola sizorekhodwa ohlelweni lwethu Lokuphathwa Kobudlelwane Bekhasimende (CRM). Lolu lwazi lubalulekile ekuthuthukisweni okuqhubekayo kanye nokuthuthukiswa kwesevisi.

7. Imibuzo Yemithi:
Sicela uqaphele ukuthi imithi kanye nemibuzo ehlobene nencwadi kadokotela ngeke ixazululwe ngesikhathi sokuboniswa kwamahhala ngevidiyo. Ukuvakashela esibhedlela kuyodingeka ukuze uthole imibuzo enjalo.

8. Ukuphatha Ngemva Kokushintsha:
Imibuzo ethunyelwe ngemva kuka-7:30 pm izobhekwa ngakusasa ekuseni. Nokho, sizokwazisa ukuthumela kwakho nge-WhatsApp njengoba kuhleliwe.

9. Imikhawulo Yombono Wesibili:
a. Umbono wesibili ngemidiya yezokuxhumana ungowolwazi futhi awukwazi futhi akufanele umiselele ukuhlolwa okwenziwa udokotela endaweni.
b. Isiguli siyaqaphela ukuthi ulwazi olubalulekile oluvame ukuqoqwa ngesikhathi sokuhlolwa endaweni lapho udokotela esebenzisa khona zonke izinzwa zomzimba ezinhlanu, kungenzeka lungatholakali, okunciphisa ukutholakala kwesimo, ukugula noma ukulimala.
c. Uma udokotela enikeza umbono wesibili, lokhu kufanele kamuva kuxoxwe nodokotela wakho owelaphayo, onomthwalo wemfanelo wokuqaliswa kokwelashwa ngokushesha.
d. Isibhedlela sase-Apollo siveza ngokucacile ukuthi ilungelo lokuthola umbono wesibili livela kuphela ngemva kokuba udokotela enqume, ngemva kokubuyekeza imibhalo enikeziwe, ukuthi umbono oqhelile ungenzeka ngakho-ke udala umbiko wesibili wombono.
e. Kwezinye izimo, udokotela angase angakwazi ukwenza ukuhlola okunengqondo ngaphandle kokubonisana nomuntu esizeni nesiguli; kulokhu isicelo sakho sombono wesibili sizonqatshwa. Inkokhelo eyenziwe kusengaphambili izobuyiselwa kuwe.

I-10. Indemnity
a. Naphezu kwesinxephezelo esijwayelekile esinikezwa izibhedlela ze-Apollo ngokwemigomo nemibandela, uyavuma futhi uthembisa ukukhulula nokugcina izibhedlela ze-Apollo zivikelekile, udokotela/udokotela othintekayo nanoma iyiphi inhlangano nganoma yikuphi ukulahlekelwa, izindleko, izinkokhiso kanye nezindleko ezihlanganisa izimali zommeli ezifanele lowo othintekayo. udokotela/udokotela kanye nezibhedlela ze-Apollo bangase bahlupheke ngenxa yokungaxilongwa kahle / ukwahlulela okuyiphutha/ukuchazwa amaphutha / iphutha lokubona elibangelwa (i) ukwehluleka kwakho ukunikeza ulwazi olunembile kanye / noma oluphelele lomtholampilo / umlando mayelana nesiguli ngesikhathi nangendlela efanele; noma (ii) ukucindezelwa kwamaqiniso abalulekile; noma ukwehluleka kwakho ukunikeza ulwazi olufanele lomtholampilo ngesiguli; noma (iii) ukuchaza kabi iseluleko/incwadi kadokotela/ukuxilongwa nguwe; noma (iv) (a)ukwehluleka ukulandela iseluleko sikadokotela/incwadi enikezwa nguwe; noma (b) imininingwane engalungile noma engalungile yekhadi lesikweletu/ledebhithi oyinikezwe nguwe; noma (c) usebenzisa ikhadi lesikweletu/ledebhithi okungesilo elakho ngokusemthethweni; noma (d) uma uvumela omunye umuntu ukuthi asebenzise igama-mfihlo lakho noma ezinye izindlela zokufinyelela ku-akhawunti yakho futhi akhohlise izibhedlela ze-Apollo nganoma iyiphi indlela.

Ngokuqhubeka nesevisi yethu Yombono Wesibili, uvuma futhi uyayamukela imigomo echazwe kulo mshwana wokuzihlangula.

Nganoma imiphi imibuzo noma izinkathazo, sicela ukhululeke ukuxhumana nathi.

Siyabonga ngokukhetha izibhedlela ze-Apollo ngezidingo zakho zokunakekelwa kwezempilo.