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"I got more energy right away. My hands and feet are warm now. They haven't been for years!"
- Ms Denise Tomkins, Canada.
"This is fantastic. As each day progresses after the procedure, I feel better and better."
- Mr. Paul Stock, Canada.
"My energy levels have increased, there is a return of power to my hands and am happy at the fatigue levels going way down".
- Ms May Feitsma, Canada.
"At first I thought I was going to have to be happy with warm hands,feet and a new clarity of mind. I feel a little bit more like my old self every day. Yesterday was special because I woke up and headed in to the bathroom as usual and when I came out I was walking without even thinking about it. I have been sleeping better than I have in years and want to thank you, Dr. Balaji and Swathi for everything you’ve done for me. Right now I’m planting my vegetable garden and it can’t be put off for even one more day so I’ll get back to this."
- D.T, Summerland, BC
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Chairman's Speech at the 28th Annual General Meeting, 26th August 2009 |
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4. Awards and Accolades
- Apollo Hospitals featured among the top 5 in India’s most caring hospitals survey done by India Today.
- Apollo Hospitals, Chennai; Apollo Hospitals, Hyderabad and Indraprastha Apollo Hospital, Delhi were re-accredited by Joint Commission International (JCI), USA in 2009.
- Apollo Hospitals, Bengaluru and Apollo Gleneagles Hospital, Kolkata were accredited by Joint Commission International (JCI), USA in 2009.
- Apollo Hospitals, Greams Road, Chennai was re-accredited by NABL (National Accreditation Board for Testing and Clinical Laboratories)
- Apollo Hospitals, Madurai was granted NABH (National Accreditation Board for Hospitals and Healthcare Providers) accreditation.
- Apollo Gleneagles Hospital Limited was rated “Best Hospital” in the Eastern Region of India by “The Week” magazine survey 2008.
- Apollo Hospitals Group was awarded the “Reader’s Digest Trusted Brand” for the year 2009 in the Hospital Services category.
- Dr. T. P. R. Bharadwaj, Senior Consultant was awarded the Dr. B. C. Roy Award for the year 2008. (Applause)
5. Clinical Governance
Clinical Governance at Apollo Hospitals refers to the highest quality of care in a safe environment for patients, their attendants as well as for the staff. It enables that all the efforts of our hospitals are focused and co-ordinated to deliver high and continuously improving state of care.
Clinical Governance in the present context assumes greater importance in view of the more informed patients whose expectations are constantly rising.
The ACE @ 25 (Apollo Clinical Excellence)
“ACE @ 25” is a clinical balanced scorecard focusing on clinical excellence, and incorporates parameters which are mission critical for the organization. This balanced score card focuses on providing evidence based quality care, a safe environment to our patients, and strengthening the functional efficiency of our hospitals.
It also gives us international benchmarks for each clinical or quality parameter measured, and helps us track performance by comparing and measuring against international standards.
6. New Initiatives
Inauguration of Apollo Bramwell Hospital in Mauritius
The Prime Minister of the Republic of Mauritius in Moka, Mauritius inaugurated Apollo Bramwell Hospital, a state of the art multi specialty hospital on the 19th of August 2009. This is a Joint Venture Agreement between AHEL and the British American Hospitals Enterprises Limited along with BAI Medical Centres Ltd., a subsidiary of British American Investment Company (Mauritius) Ltd., to open Apollo Bramwell Hospital in Mauritius. The Apollo Bramwell is a 200-bed setup with a scope to expand this to 350 beds. It will be targeting patients from Madagascar, Seychelles and African countries
Apollo Dialysis Clinics
Apollo Dialysis Clinics, India's premier out-of-hospital dialysis clinic, provides high-end dialysis services and is designed to address specific issues that affect dialysis care in India today. Apollo Dialysis Clinics bring together the cumulative experience of Apollo Hospitals, which has been a pioneer in offering quality dialysis to its patients. For over 25 years, we have been the preferred hospital providing dialysis services at over 20 hospitals in India with close to 150 machines serving over 2,000 patients per year. We have one of the largest teams of nephrologists in India – with a cumulative experience of over 400 years in the fields of Clinical Nephrology, Dialysis and Transplantation.
Apollo Children’s Hospital
Apollo Hospitals Group has stepped into the area of providing exclusive quality pediatric care in the form of Apollo Children’s Hospital. The Apollo Children’s Hospital is a 100-bed facility situated in the vicinity of the flagship Apollo Hospitals on Greams Road, Chennai, and was inaugurated on 30th July 2009 by Oscar Award Winner, Shri. A. R.Rahman. The Apollo Children’s Hospital is one of the finest in the country, complete with an NICU (Neonatal intensive-care unit), Isolation ward, three operation theatres, general ward, cheerful private rooms and tasteful suites. It has some of the most advanced technology, and other cutting-edge equipment in cardiac and neuro diagnostics. With the best possible experience drawn from the state-of-the-art Apollo Centre of Excellence for Pediatrics, this hospital is bound to take pediatric care to the next frontier in India.
It has already achieved an average occupancy of 65% and it expected to break even within the next 12 months.
Pharmacies
During the year, 261 new pharmacies were added to the already existing 661 pharmacies, making Apollo the pioneers of India’s largest pharmacy chain with 922 pharmacies.
7. Harnessing technology to address the healthcare delivery gap in the country
Your company has embarked on an ambitious project that will redefine the healthcare delivery in India. The Health Hiway is a National Health Data Network, built on the Internet that will make patient health information available online to healthcare providers when and where they need it.
The Health Hiway would be a seamless health information superstructure. It will link 2,00,000 doctors to each other, to improve healthcare services, map changing disease patterns, alert the medical establishment about emerging health problems and enable doctors to make more informed decisions.
8. Corporate Social Responsibility
Touching lives is at the heart of the Apollo Hospitals mission. The Apollo Hospitals Group is committed to the well being of not just patients, but society as a whole. The ultimate aim is to provide quality healthcare to all those who need it.
This is why the hospital has developed a sound and highly transparent management model that takes the interests of our customers, shareholders, investors, business partners, employees, communities and government bodies into account to maintain the best in corporate governance, risk management, corporate ethics and compliance.
Towards this end, the Apollo Hospitals Group has started several initiatives. Initiatives like SACH, SAHI, CURE and DISHA aim to reach out and provide healthcare measures to the economically backward.
There are a few other initiatives that have been undertaken by Apollo Hospitals like the free medical camp service provided by the doctors from the group, in association with an NGO called Vishwas, which caters to the needs of special children. This event was organized in Sohna village in Haryana.
SACH
The SAVE A CHILD’S HEART programme was conceptualized by Apollo Hospitals with the objective of providing surgical treatment to economically deprived children with congenital and other forms of pediatric heart diseases.
SACH was established in 2003 at Hyderabad, and today SACH is the largest voluntary organization in Asia that provides care and treatment to underprivileged children suffering from pediatric heart diseases. This initiative has touched the lives of over 50,000 children so far.
The SACH programme commenced at Chennai in November 2006, and already, several complex surgeries have been performed, which transformed the lives of several children with heart ailments. More than 550 children have been screened and 225 surgeries have been completed successfully here so far, of which 113 surgeries were done during the Financial Year ended on 31st March 2009.
9. Corporate Governance
Your Company has complied with the guidelines on Corporate Governance. Corporate Governance is holding the balance between economic and social goals and between individual and community goals. The governance framework helps to encourage the efficient use of resources, and also requires accountability for the stewardship of those resources. The aim is to align, as nearly as possible, the interests of individuals, corporations and society. A report on Corporate Governance compliances has been made part of the Directors’ Report.
Apollo Way
Apollo Hospitals, Chennai, has partnered with an international consulting firm to co-create the “Best-in-Class Operation Model” that is called the “Apollo Way”. The “Apollo Way” will focus on patient centricity, excellence in quality and operational excellence.
Assurance
Twenty-five years ago when it all began, we had a specific goal - to make India the best healthcare destination in the world. Today, I am proud to see this goal visible. We have brought world-class medical facilities well within the easy reach of every Indian. Currently, there is no ailment that cannot be treated in our hospitals in India. In fact, people from other countries are coming to India to get treated at Apollo Hospitals. We have revolutionized the way Indians get medical attention. I have no doubt that we have outgrown several big names in the healthcare sector of the world in terms of technology, facilities and service. As we grow further and touch new horizons, our commitment to caring for every single patient’s needs finds renewed strength. And I am sure this will stand us in good stead in the years to come.
10. Towards touching a billion lives
As a group, Apollo Hospitals is fast approaching a tipping point that demands a shift in mindset. A healthier India and a healthier society require your company to influence change and take clinical excellence to the masses.
To realize the new vision, your company recognizes its role to spearhead this movement and be the positive catalyst to rewrite Indian healthcare, once again. To touch and nurture a billion hearts.
Acknowledgement
In conclusion, on behalf of the Board of Directors and on my own behalf, I extend sincere gratitude for the valuable guidance and support received from the Government of India and various State Governments.
I also acknowledge my deep and sincere thanks for the cooperation and assistance received from bankers, financial institutions and suppliers.
I would also like to place on record appreciation for the hard work, commitment and unstinting efforts put in by your company’s past and present employees at all levels.
My special thanks to all of you, and the large family of Apollo Shareholders, for their continued trust and confidence in us. I am sure, with the support of each one of you, as always, APOLLO would scale new and greater heights in future. Thank you.
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