ACE Model
The Apollo Clinical Excellence (ACE) Model hasbeen conceived by the Apollo Hospitals group in order to ensure that international healthcare standards are met and maintained across all the hospitals in the group.
Conscept of ACE
The key areas that determine
the quality of services provided at a
healthcare facility are -
- Clinical professionals
- Support personnel
- Equipment
- Patients
- Environment of care
The following parameters are taken into consideration in rating the quality and standards of the hospitals within the group.
- Quality Indicators of clinical processes, outcomes and infection control
- Analysis of Sentinel events and Root Cause Analysis
- Clinical staff credentials, appraisals, privileging for senior staff, job descriptions for junior staff and training of all in resuscitative techniques
- Collaborative governance through multi-disciplinary committees
- Effective utilization of resources through implementation of clinical pathways
An ACE Model Scoring System is used, as
shown below, to rate the hospitals in the
above mentioned parameters. The total scores
for each category are indicated below.
|
Sl. No |
Category
|
Points |
|
1 |
Quality Indicators
|
200 |
|
2 |
Clinical Pathways |
100 |
|
3 |
Medical Staff |
100 |
|
4 |
Sentinel Events |
50 |
|
5 |
Collaborative
Governance |
50 |
| |
Total |
500 |
Each hospital is assigned a Level based on the
number of points it scored as shown below.
|
Level |
Points |
|
IV |
0-150 |
|
III |
151-300 |
|
II |
301-450 |
|
I |
451-500 |
If any hospital reaches 'Level I', the above
benchmarks are raised. Therefore, those
hospitals that have attained a 'Level 1'
have to perform even better to attain a
'Level I' in the next year. Continuous
quality improvement is ensured this way.
